At a Glance
- Tasks: Manage IT services and ensure high user satisfaction in a dynamic environment.
- Company: Join Yunex Traffic, a global leader in intelligent transport systems.
- Benefits: Competitive salary, annual bonus, 26-29 days holiday, and excellent pension scheme.
- Other info: Diverse workplace with continuous training and career development opportunities.
- Why this job: Make a real impact on smarter, safer, and greener mobility solutions.
- Qualifications: Experience in IT Service Management and strong communication skills required.
The predicted salary is between 62000 - 87000 £ per year.
Salary: £62,000 - 87,000 per year
Requirements
- Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment
- Solid technical understanding of network and data centre infrastructures, with hands-on experience in operating and managing infrastructure services
- Proven experience in managing external service providers and coordinating internal and external stakeholders
- In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem, and service level management
- Experience working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction
- Good understanding of service-related financials such as budgeting, cost control, and forecasting
- Structured and solution-oriented working style with a high level of ownership and accountability
- Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment
Responsibilities
- We are responsible for the full lifecycle of services included in our Global Network and Data Centre portfolio
- We act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction
- We manage relationships between our IT team and service providers, ensuring effective handling of incidents, problems, and escalations
- We take ownership of service-related financials, including budgeting, cost control, and forecasting
- We ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs)
- We continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes
- We take a hands-on approach to service operations, ensuring effective delivery and stability of Data Centre and Network services within scope
- We define and align the provider landscape and sourcing strategy, and oversee execution against strategic objectives
- We coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures
Technologies
- AI
- Support
- ITIL
- Network
We are Yunex Traffic, a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions around the world. We make roads smarter, safer, and greener, helping cities, highways authorities, and infrastructure operators create a new world of mobility. Our solutions range from traffic lights, tolling solutions, and tunnel management to software, AI applications, and the intelligent networking of all road users. We offer a competitive base salary with an annual bonus, continuous training and learning opportunities, 26 days of holiday increasing up to 29 with length of service, a 37.5-hour working week, an excellent pension with matching contributions up to 10% of pensionable salary, a flexible benefits package, and investment in personal development and professional membership support. We value diversity, welcome flexibility discussions and workplace adjustments, and encourage applications from a diverse talent pool.
IT Service Professional in London employer: Sivara GmbH
At Yunex Traffic, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that values diversity and flexibility. With competitive salaries, generous holiday allowances, and a strong focus on work-life balance, we empower our IT Service Professionals to thrive in their roles while contributing to smarter, safer, and greener mobility solutions worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Professional in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Professional in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
