At a Glance
- Tasks: Provide on-site IT support and maintain hardware for clients across the UK.
- Company: Leading global ICT services provider with a focus on equality and inclusion.
- Benefits: Competitive salary, car allowance, fuel card, and additional perks.
- Other info: Permanent role based in Glasgow with opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Valid UK driving licence, basic IT skills, and a passion for problem-solving.
The predicted salary is between 24000 - 24000 £ per year.
Salary: £24,000 - £24,000 per year
Requirements
- Full valid UK driving licence and access to a personal car with business insurance.
- Proof of the right to work in the UK.
- Willingness to undergo a Baseline Personnel Security Standard (BPSS) check.
- Ability to resolve hardware issues and basic software problems.
- Ability to build PCs, including operating systems and required software, and deploy desktop and laptop devices.
- Field service or IT hardware support experience preferred.
- Permanent based in Glasgow and cover a geographic service area across the UK.
Responsibilities
- Provide maintenance and support for field-based clients.
- Deliver on-site support for client IT hardware devices.
- Respond to tickets with an average travel time of around 30 minutes nationally.
- Build, configure, and deploy desktop and laptop PCs with the required operating systems and software.
- Troubleshoot and resolve hardware faults and basic software issues.
- Support customers in a professional, timely, and service-focused manner.
Technologies
- Hardware
- ICT
- Support
- Security
We are a leading global provider of ICT services for large enterprise and public sector markets, and we are working in partnership to hire several permanent Field Services Engineers across the UK. This role is based in Glasgow on a full-time permanent basis, with a salary of £24,600 to £27,700 depending on experience, plus a car allowance, fuel card, and additional benefits. We are committed to equality, diversity, and inclusion, and we welcome applications from people of all backgrounds and perspectives. We also support candidates who need reasonable adjustments during the recruitment process and value a collaborative, partnership-driven team culture.
IT Field Service Engineer / IT Technician / IT Support in London employer: Sivara GmbH
As a leading global provider of ICT services, we pride ourselves on fostering a collaborative and inclusive work environment in Glasgow. Our commitment to employee growth is reflected in our comprehensive benefits package, including a competitive salary, car allowance, and opportunities for professional development, making us an excellent employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer / IT Technician / IT Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer / IT Technician / IT Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
