At a Glance
- Tasks: Provide Level 1 IT support and resolve technical queries for users.
- Company: Leading global IT transformation business focused on Government projects.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: 5-month contract with flexible working arrangements in Leeds.
- Why this job: Join a dynamic team and make a difference in IT support for the public sector.
- Qualifications: Active SC Security Clearance and proven IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £? - ? per year
Requirements
- Active SC Security Clearance is essential.
- Proven IT Application Helpdesk or Service Desk support experience.
- Proven experience in an IT/Application Support helpdesk providing direct user support.
- Strong fault-finding, troubleshooting, and first-time fix experience.
- ITIL experience is preferred; ITIL v4 certification or training is advantageous.
Responsibilities
- Provide Level 1 IT support and act as the first point of contact for IT technical queries and issues.
- Diagnose and resolve IT incidents within agreed SLAs.
- Manage a range of IT incidents from members of the public, reliant parties, and Government departments.
- Update IT support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.
Technologies
- Support ITIL Security
We are a leading global IT transformation business specialising in large-scale Government projects. This is a 5-month contract based in Leeds with a hybrid working arrangement of 3 days per week remote and 2 days per week in our Leeds office. The role is inside IR35 and is expected to start as soon as possible in June or July 2026.
IT Service Desk Engineer in Leeds employer: Sivara GmbH
As a leading global IT transformation business, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our Leeds office offers a hybrid working model, allowing for flexibility while engaging in meaningful projects that support Government initiatives. Employees benefit from ongoing professional development opportunities, a supportive team environment, and the chance to make a real impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Leeds
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sivara GmbH that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Engineer in Leeds
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sivara GmbH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sivara GmbH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sivara GmbH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sivara GmbH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sivara GmbH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sivara GmbH.
