At a Glance
- Tasks: Diagnose and resolve technical support issues in Azure and Linux environments.
- Company: Growing tech business in Knutsford, Cheshire with a collaborative culture.
- Benefits: Competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Supportive environment with a focus on professional development.
- Why this job: Join a specialist team and work with modern cloud and automation technologies.
- Qualifications: 2+ years in technical support, strong Azure and Linux skills required.
The predicted salary is between 30000 - 32000 £ per year.
Salary: £30,000 - 32,000 per year
We are looking for an experienced 2nd Line Technical Support Engineer with at least 2 years experience supporting enterprise IT infrastructure in a technical support role. We require proven commercial experience with Microsoft Azure environments and strong Linux administration and troubleshooting skills. Solid knowledge of Windows Server 2012 to 2019, RedHat Linux, Microsoft SQL Server, Active Directory, and networking technologies is expected. Experience working within SLA-driven environments using ticket management systems is required. Familiarity with container platforms such as Docker and Kubernetes, and scripting languages such as PowerShell, Python, or Bash is valued.
Desirable:
- Exposure to Infrastructure as Code tools such as Terraform or Ansible.
- Understanding of CI/CD methodologies and deployment pipelines.
- Professional certifications such as ITIL Foundation or Microsoft Azure.
- A degree in Computer Science, Information Systems, or a related discipline.
Responsibilities:
- Investigate, diagnose, and resolve 2nd Line technical support issues within agreed service levels.
- Troubleshoot server, network, and infrastructure issues, perform root cause analysis, and implement preventative measures.
- Perform system installations, configurations, maintenance, and upgrades across hybrid cloud and on-premise environments.
- Monitor infrastructure performance, identify opportunities for optimisation, and ensure systems meet agreed service standards.
- Support infrastructure automation tools, CI/CD environments, and deployment processes.
- Maintain accurate technical documentation, operational procedures, and knowledge base articles.
- Communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout.
- Collaborate with internal teams to achieve timely resolutions and escalate complex issues where appropriate.
Technologies:
- Active Directory
- Ansible
- Azure
- Bash
- CI/CD
- Cloud
- Docker
- Support
- ITIL
- Kubernetes
- Linux
- Network
- PowerShell
- Python
- SQL
- Terraform
- Windows
We are a growing technology business based in Knutsford, Cheshire, offering a full-time, permanent opportunity for a technically minded IT professional. We provide a competitive salary with benefits, ongoing training, genuine career progression opportunities, and a supportive, collaborative working environment. This role gives you exposure to modern cloud, infrastructure, and automation technologies as part of a specialist team, and applications are handled in strict confidence by Howard James Recruitment.
2nd Line Technical Support Engineer - Azure & Linux in Knutsford employer: Sivara GmbH
Join a dynamic technology business in Knutsford, Cheshire, where we prioritise employee growth and development. We offer a competitive salary alongside ongoing training and genuine career progression opportunities within a supportive and collaborative work culture. As part of our specialist team, you'll gain valuable exposure to cutting-edge cloud and automation technologies, making this an excellent opportunity for those seeking meaningful and rewarding employment.
