At a Glance
- Tasks: Support and coordinate customer onboarding and software implementations with a focus on training.
- Company: Family-run software business transforming public sector services.
- Benefits: Competitive salary, hybrid working, and genuine progression opportunities.
- Other info: Join a supportive team and help improve customer experiences across the UK.
- Why this job: Make a real impact in essential bereavement services while developing your career.
- Qualifications: Experience in customer-facing software roles and strong communication skills.
The predicted salary is between 45000 - 45000 £ per year.
Salary: £45,000 - £45,000 per year
Requirements
- Experience in a customer-facing software role such as SaaS, IT systems, or business software.
- Background in onboarding, implementation, customer success, application support, or software training.
- Experience delivering training sessions to customers or end users.
- Strong communication skills and the ability to support non-technical users.
- Ability to coordinate multiple onboarding activities and timelines.
- Confidence managing customer feedback and resolving issues professionally.
- Experience within bereavement services, funeral services, crematorium or cemetery administration software is highly valued.
- Exposure to customer success or implementation environments is highly valued.
- Experience supporting data migration or system rollout projects is highly valued.
- Experience working with public sector or traditional industries is highly valued.
- Ability to create structured training materials and documentation.
- Proactive, organised, and solutions-focused approach.
Responsibilities
- Support and coordinate customer onboarding and software implementations.
- Deliver structured training sessions remotely and occasionally onsite.
- Support data migration from legacy systems to our new platform.
- Create user-friendly training guides and documentation.
- Coordinate rollout plans and track implementation timelines.
- Act as a key point of contact for customer queries during onboarding.
- Support software adoption within public sector and traditional environments.
- Gather customer feedback and contribute to product improvements.
- Support sales teams with demos and technical input where required.
- Help improve onboarding processes and delivery efficiency.
- Work closely with bereavement service teams and local authority users to ensure smooth transitions onto the platform.
Technologies
- Cloud Support
- DevOps
We are a well-established, family-run software business operating in a specialist public sector niche, providing systems that support local authorities and bereavement service providers in managing crematorium, cemetery, funeral, and bereavement services. We are going through an exciting transformation as we redevelop our core platform from a legacy system to a modern cloud-based solution ahead of launch later this year. This is a hands-on, customer-facing role based in Kettering with hybrid working, including three days working from home. The position offers a salary of £35,000 to £45,000 depending on experience, Monday to Friday, 9:00am to 5:00pm, and genuine progression opportunities into Customer Success or leadership as we continue to scale. We offer a small, supportive, and experienced team environment, a long-standing public sector customer base, and the opportunity to make a real impact on the customer experience for essential bereavement and funeral services across the UK.
Customer Onboarding Specialist in Kettering employer: Sivara GmbH
As a family-run software business in Kettering, we pride ourselves on fostering a supportive and collaborative work culture that values each team member's contributions. With a focus on employee growth, we offer genuine progression opportunities into Customer Success or leadership roles, alongside the chance to make a meaningful impact in the public sector by enhancing essential bereavement services. Our hybrid working model allows for flexibility, ensuring a healthy work-life balance while being part of a dedicated team committed to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Specialist in Kettering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sivara GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sivara GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Specialist in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sivara GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Sivara GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sivara GmbH!
How to prepare for a job interview at Sivara GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
