At a Glance
- Tasks: Provide IT support, set up systems, and resolve hardware/software issues.
- Company: A forward-thinking Microsoft Gold Partnered managed service provider in Tewkesbury.
- Benefits: Salary up to £30K, 2x overtime, and strong career progression opportunities.
- Other info: Relaxed yet professional culture with emphasis on innovation and flexibility.
- Why this job: Join a growing team and make a real impact in IT support.
- Qualifications: Basic knowledge of Windows, Office 365, and strong problem-solving skills.
The predicted salary is between 26000 - 30000 £ per year.
Salary: £26,000 - 30,000 per year
Requirements
- Strong basic knowledge of Windows operating systems
- Experience with IT system setup and configuration
- Ability to diagnose hardware and software faults
- Familiarity with Office 365, Intune, Autopilot, Exchange, and Active Directory user and computer management
- Basic networking knowledge
- Experience using Microsoft Office applications
- Proven ability to resolve incidents quickly using remote support tools
- Exposure to HP and Dell hardware
- Prior experience working within a managed service desk provider is beneficial
- Self-motivated with strong communication, problem-solving, and organisational skills
- Ability to work effectively as part of a team
- Passion to learn and develop within IT support
Responsibilities
- Provide junior IT support within a managed service provider environment
- Set up and configure IT systems
- Diagnose and resolve hardware and software issues
- Support users with Windows, Office 365, Intune, Autopilot, Exchange, and Active Directory tasks
- Handle basic networking-related issues
- Liaise with third-party suppliers to ensure faults are logged, managed, and SLAs are met
- Resolve incidents efficiently using remote support tools
- Work collaboratively with the team in a flexible, professional environment
Technologies
- Active Directory
- Hardware Support
- Office 365
- Windows
We are a Microsoft Gold Partnered managed service provider based in Tewkesbury, and we are looking for an enthusiastic Junior IT Support Engineer to join our forward-thinking and growing team. We have experienced 50% growth over the last 18 months and offer strong opportunities for career progression. Our culture is relaxed yet professional, with an emphasis on sharing ideas, supporting innovation and creativity, and giving our team flexibility. The role offers a salary of up to 30K plus 2x overtime.
Junior IT Support Engineer - Tewkesbury employer: Sivara GmbH
As a Microsoft Gold Partnered managed service provider in Tewkesbury, we pride ourselves on fostering a relaxed yet professional work culture that encourages innovation and collaboration. With a remarkable 50% growth over the past 18 months, we offer strong career progression opportunities and a supportive environment where your passion for IT can thrive, all while enjoying competitive salaries and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer - Tewkesbury
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Sivara GmbH!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Sivara GmbH.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior IT Support Engineer - Tewkesbury
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Sivara GmbH and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Sivara GmbH
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Sivara GmbH.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Sivara GmbH will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
