At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for our users.
- Company: Join a dynamic team at a leading tech company in Macclesfield.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and innovation.
- Why this job: Be part of a supportive team while working with cutting-edge technologies.
- Qualifications: Experience with Microsoft 365, strong troubleshooting skills, and excellent customer service.
The predicted salary is between 35000 - 40000 £ per year.
Salary: £35,000 - 40,000 per year
Requirements
- Microsoft 365 technologies experience, including Defender, Intune, Exchange Online, SharePoint, Teams, and OneDrive
- Experience with Windows Server, networking equipment such as routers and switches, and VoIP systems
- Proven background in cyber security tools and threat monitoring
- Experience with Microsoft Azure is desirable
- Previous technical support experience covering infrastructure, cloud, and endpoint environments
- Experience deploying and supporting Microsoft 365 solutions
- Strong troubleshooting, diagnostic, and problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently and collaboratively
- Comfortable working under pressure in a fast-paced environment
Responsibilities
- Deliver technical support by managing and resolving service tickets in line with agreed SLAs
- Handle both initial and escalated support requests while maintaining high customer satisfaction
- Complete sales orders and project work within agreed timelines
- Implement approved technical solutions remotely and onsite
- Support continuous improvement of Service Desk technologies and processes
- Develop and maintain operational procedures, technical documentation, and user guides
- Monitor and respond to cyber security threats and vulnerabilities
- Perform routine maintenance, including backups and network/device updates
- Communicate effectively with internal teams and customers regarding technical issues and security risks
- Stay up to date with emerging technologies and contribute to best practice standards
- Promote awareness of infrastructure and platform technologies across the business
Technologies
- Azure Cloud Support
- Microsoft 365
- Network Security
- SharePoint
- Windows Office 365
We are offering an exciting opportunity for an experienced IT Support Engineer to join our dynamic Service Desk team in Macclesfield. This hybrid role combines remote and onsite technical support across infrastructure, cloud technologies, and cyber security solutions, within a supportive team environment and with opportunities to work with modern technologies.
IT Support Engineer - Moss Houses employer: Sivara GmbH
Join our dynamic Service Desk team in Macclesfield as an IT Support Engineer, where you'll enjoy a collaborative work culture that prioritises employee growth and development. With a competitive salary and the chance to work with cutting-edge technologies, we offer a supportive environment that encourages innovation and continuous improvement, making it an excellent place for those seeking meaningful and rewarding employment.
