At a Glance
- Tasks: Provide 1st line IT support to business clients via phone, email, and remote tools.
- Company: Established Managed Service Provider with a friendly and supportive team culture.
- Benefits: Competitive salary, 20 days leave, pension, ongoing training, and free parking.
- Other info: Great career progression opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and work with modern technologies while developing your skills.
- Qualifications: 1 year of IT helpdesk experience and strong troubleshooting skills required.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27,000 - 30,000 per year
Requirements
- Minimum of 1 year of experience working on an IT helpdesk or within an MSP
- Experience supporting Windows 11 in a business environment
- Experience with Microsoft 365, including Exchange, SharePoint and Azure AD
- Understanding of basic networking concepts, including DNS, DHCP and TCP/IP
- Experience using IT helpdesk/ticketing systems to manage multiple support requests
- Strong troubleshooting and customer service skills
- Full UK driving licence required
- Relevant working rights for the UK are required
Responsibilities
- Provide 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools
- Accurately log and manage support tickets, ensuring issues are tracked through to resolution with clear updates and communication
- Troubleshoot Windows desktop and Microsoft 365 issues
- Carry out user administration within Active Directory, Azure AD and Microsoft 365
- Support network connectivity and hardware issues
- Assist with new equipment installations and deployments
- Visit client sites when required to resolve technical issues
Technologies
- Active Directory
- Azure Cloud
- Hardware Support
- Microsoft 365
- Network
- SharePoint
- TCP/IP
- Windows
- Office 365
We are an established Managed Service Provider based in Milton Keynes, and we have been supporting business clients for over 18 years. You will join our growing team and work alongside 8 experienced engineers in a fast-paced but friendly environment where we encourage ongoing learning, technical development and career progression. Our clients use a wide range of modern technologies, including Microsoft 365, Windows environments, networking infrastructure and cloud services. We offer a competitive salary of £27k–£30k depending on experience, 20 days annual leave plus bank holidays, a company pension, ongoing training and development, free on-site parking and regular company events. We also provide exposure to a broad range of technologies and a supportive team culture.
IT Support Engineer – 1st Line (MSP) employer: Sivara GmbH
As a leading Managed Service Provider in Milton Keynes, we pride ourselves on fostering a collaborative and supportive work environment where IT Support Engineers can thrive. With a focus on ongoing training and career progression, our team enjoys competitive salaries, generous leave, and the opportunity to work with cutting-edge technologies while being part of a friendly and dynamic team culture.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer – 1st Line (MSP)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer – 1st Line (MSP)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
