IT Service Professional

Salary: £62,000 - 87,000 per year

Requirements

• Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment
• Solid technical understanding of network and data centre infrastructures, with hands-on experience in operating and managing infrastructure services
• Proven experience in managing external service providers and coordinating internal and external stakeholders
• In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem, and service level management
• Experience working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction
• Good understanding of service-related financials such as budgeting, cost control, and forecasting
• Structured and solution-oriented working style with a high level of ownership and accountability
• Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment

Responsibilities

• We are responsible for the full lifecycle of services included in our Global Network and Data Centre portfolio
• We act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction
• We manage relationships between our IT team and service providers, ensuring effective handling of incidents, problems, and escalations
• We take ownership of service-related financials, including budgeting, cost control, and forecasting
• We ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs)
• We continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes
• We take a hands-on approach to service operations, ensuring effective delivery and stability of Data Centre and Network services within scope
• We define and align the provider landscape and sourcing strategy, and oversee execution against strategic objectives
• We coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures

Technologies

• AI
• Support
• ITIL
• Network

We are Yunex Traffic, a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions around the world. We make roads smarter, safer, and greener, helping cities, highways authorities, and infrastructure operators create a new world of mobility. Our solutions range from traffic lights, tolling solutions, and tunnel management to software, AI applications, and the intelligent networking of all road users.

We offer a competitive base salary with an annual bonus, continuous training and learning opportunities, 26 days of holiday increasing up to 29 with length of service, a 37.5-hour working week, an excellent pension with matching contributions up to 10% of pensionable salary, a flexible benefits package, and investment in personal development and professional membership support. We value diversity, welcome flexibility discussions and workplace adjustments, and encourage applications from a diverse talent pool.