At a Glance
- Tasks: Lead a dynamic Service Desk team, delivering top-notch IT support and troubleshooting.
- Company: Join a forward-thinking company that values IT leadership and teamwork.
- Benefits: Competitive salary of £35,000, plus additional benefits and career development opportunities.
- Other info: Opportunity for growth in a fast-paced, supportive IT team.
- Why this job: Make a real impact in a busy head office environment while enhancing your IT skills.
- Qualifications: Experience in IT support, strong Microsoft software knowledge, and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 - 35,000 per year
Requirements
- Experience in IT support/customer service roles, ideally in an IT environment
- Strong knowledge of Microsoft software (Windows, Outlook, Office)
- Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts
- Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable
- Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential
- Excellent customer service, communication, and prioritisation skills
- Self‑motivated, solution‑focused, and attention to detail
- Full driving license and willingness to travel occasionally to branch locations
Responsibilities
- Lead and manage the Service Desk team, ensuring first‑class customer service and achievement of SLA targets
- Plan and provide deskside support for Head Office and branch users
- Serve as the first point of contact for technical assistance via phone or email
- Troubleshoot, diagnose, and resolve hardware and software issues efficiently
- Escalate unresolved issues to the next level of support and follow up to ensure resolution
- Maintain technical documentation and produce management information to track performance
- Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements
Technologies
- Azure
- Cloud
- Hardware Support
- Network
- SQL
- Security
- Windows
- DevOps
This role offers a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Our company values the development of IT leadership skills and focuses on making a real impact within a dynamic IT team. Salary for this position is £35,000 PA, with additional benefits.
IT Service Desk Lead - Barrow-In-Furness employer: Sivara GmbH
As an IT Service Desk Lead in Barrow-In-Furness, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering competitive salary packages and additional benefits, while empowering you to lead a dedicated team in delivering exceptional IT support. Join us to make a meaningful impact within our organisation and advance your career in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Lead - Barrow-In-Furness
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Lead - Barrow-In-Furness
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
