At a Glance
- Tasks: Provide top-notch IT support and solutions to diverse clients.
- Company: Leading IT service provider with a dynamic and fast-paced team.
- Benefits: Competitive salary, supportive work environment, and career growth opportunities.
- Other info: Opportunity to work on exciting projects and develop your skills.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: 12+ months in helpdesk or IT support, experience with Windows and Office 365.
The predicted salary is between 27000 - 32000 £ per year.
Salary: £27,000 - 32,000 per year
Requirements
- 12+ months experience in a helpdesk or IT support role
- Experience with Windows 10/11 managed support
- Printer and server management (2016/2019)
- Management of domains/DNS (GoDaddy, 123 Reg, etc.)
- Office 365 Admin Centre / Exchange experience
- SharePoint, OneDrive, and Teams support
- Networking (DNS, DHCP, TCP/IP)
- Cybersecurity solutions (AV, email security, web filtering)
- 2+ years of experience in an MSP environment (preferred)
- Knowledge of Hyper‑V / VMware (preferred)
- VOIP telephony support (3CX, Horizon) (preferred)
- Remote Desktop solutions (Azure WVD, RDS) (preferred)
- MDM solutions (Intune, Hexnode, etc.) (preferred)
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred)
Responsibilities
- Logging all actions and ensuring accurate documentation in ConnectWise
- Answering calls and delivering excellent customer service at all times
- Meeting individual and team KPI targets in line with Service Desk goals
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required
- Managing and maintaining IT Glue documentation for customers and internal use
- Collaborating with the Sales team to provide solutions and recommendations
- Supporting hosted environments and local infrastructure for clients
- Diagnosing and resolving technical issues for clients and internal teams
- Assisting in small to medium‑sized IT projects as directed by the Service Desk Manager
- Applying security updates and system upgrades for clients and internal systems
- Setting up and configuring core servers for clients and internal use
- Ensuring software licensing records are maintained
- Providing technical support for both Mac and PC users
Technologies
- Azure
- Hyper‑V Support
- Office 365
- Security
- SharePoint
- TCP/IP
- VMware
- Web
- Windows
- Cloud
We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast‑paced team. In this role, you will have the opportunity to provide high‑quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career.
IT Service Desk Engineer employer: Sivara GmbH
As a leading IT service provider, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on professional development, we offer numerous growth opportunities and encourage collaboration across teams to deliver exceptional IT solutions. Join us in a role that not only challenges you but also rewards your contributions in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
