IT Service Delivery Lead

Salary: £82,000 - 130,000 per year

Requirements

• 3-5 years of relevant experience in a similar role.
• Familiarity with ITIL, Agile, or PRINCE2 methodologies.
• Strong service management governance skills, including the ability to establish and maintain effective processes, controls, and documentation.
• Experience preparing for audits, coordinating evidence, and ensuring timely delivery of audit responses and improvement actions.
• Excellent communication skills for effective interaction with stakeholders and technical teams.
• Strong analytical skills, including the ability to monitor KPIs, analyse service metrics, and drive continual improvement.
• Practical experience with Change, Problem, and Incident Management.
• Experience in supplier governance and security assurance, including managing vendors, service reviews, SLAs, and ongoing security assessment.
• Sufficient technical understanding to interpret service health, reporting, and risks, and to translate technical detail into business impact.

Responsibilities

• Own and mature service management processes, including Incident, Problem, and Change Management.
• Establish and maintain service governance, including process documentation, policy and procedure review, and continual improvement.
• Lead audit preparation and compliance assurance, coordinating and delivering audit evidence on time.
• Support regulatory and contractual service management requirements through formalised processes and consistent documentation.
• Coordinate and track information systems audit improvement plans and report on remediation progress.
• Monitor and report on service performance, including KPIs, trends, and risks.
• Produce regular infrastructure and network service reporting and highlight priorities for resilience and security improvement.
• Build and maintain strong relationships with internal stakeholders and provide clear communication.
• Set expectations effectively and work to improve customer satisfaction.
• Stay current with industry trends and best practices in IT service management and apply them pragmatically to improve outcomes.

Technologies

• Support ITIL
• Network Security
• Excel

We are Assystem, a global engineering company on a mission to accelerate the energy transition worldwide. Our 8,000 Switchers combine deep engineering expertise with cutting-edge digital technologies, and we are one of the top three largest independent nuclear engineering companies globally. This role offers the opportunity to contribute to critical nuclear projects in a dynamic, innovation-driven environment. We support our people with benefits including an 8% company pension contribution with a 4% personal contribution, 25 days of paid annual leave plus bank holidays with the option to buy or sell days, professional fees reimbursement, flexible working, and an employee referral scheme. We are committed to equal treatment, diversity, and inclusion, and we believe different backgrounds and perspectives help us create impactful solutions.