At a Glance
- Tasks: Resolve IT helpdesk tickets and support system administration tasks.
- Company: Established law firm with a growing, innovative IT team.
- Benefits: Competitive salary, 23 days leave, healthcare, and remote work options.
- Other info: Opportunity for career growth and professional development.
- Why this job: Join a supportive environment where your ideas can drive IT improvements.
- Qualifications: 2+ years in IT support, strong technical skills, and excellent communication.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £25,000 - 26,000 per year
Requirements
- 2+ years of experience in IT support or system administration.
- Strong technical expertise in Microsoft Windows Server environments, Microsoft 365, Azure, Active Directory, and Group Policy.
- Experience troubleshooting laptops, printers, peripherals, and general hardware and software issues.
- Experience with Omnissa Horizon or similar remote desktop/virtual desktop solutions.
- Familiarity with cloud-based VoIP systems.
- Knowledge of networking and network management, including WAN, LAN, and VPN.
- Experience with MDM solutions such as Intune.
- Excellent problem-solving, customer service, verbal communication, and written communication skills.
- Ability to work effectively with third-party suppliers and manage escalations.
- Security-minded individual who follows security protocols.
- Experience with legal case management tools such as Partner4Windows or similar is a plus.
- Relevant certifications such as Microsoft Certified: Windows Server or VMware Certified are advantageous but not required.
Responsibilities
- Resolve helpdesk tickets for internal staff and ensure timely, accurate issue resolution.
- Carry out system administration tasks across Office 365, Azure, Active Directory, and Group Policy.
- Perform routine administration activities such as updates, backups, and monitoring.
- Administer the Omnissa Horizon environment and troubleshoot virtual desktop access issues.
- Liaise with third-party suppliers to escalate and resolve problems beyond our internal capability.
- Support legal case management tools such as Partner4Windows where applicable.
- Document processes, procedures, and resolutions in our knowledge base.
- Prepare and deploy new hardware such as laptops and phones to staff.
- Visit UK offices as needed to support maintenance and roll out new hardware and software.
- Troubleshoot and maintain IT services to ensure smooth day-to-day operations.
- Support systems and network improvements, integrations, and new technology rollouts.
Technologies
- Active Directory
- Azure
- Cloud
- Hardware Support
- LAN
- Microsoft 365
- Network
- Office 365
- Security
- VPN
- VMware
- Windows
- Excel
We are a well-established law firm with a growing IT team, and this is an urgent junior IT Help Desk Support Engineer role based in St Albans with a salary of £25,000 to £26,000. We work primarily in the office initially, with 4 days onsite and 1 day remote, and we will review the option for 2 days remote after probation. We offer a supportive, innovation-focused environment where your ideas and input can help shape future IT improvements. Benefits include 23 days annual leave plus bank holidays, birthday leave, pension, healthcare and mental health support, occupational health services, cycle to work and season ticket schemes, enhanced family leave, spot monthly bonuses, training qualification loans, annual appraisals and salary reviews, and remote working opportunities. We may also support parking on site during the first 3 months, and some UK travel is required to our other offices, including Birmingham.
IT Help Desk Support Engineer employer: Sivara GmbH
Join our well-established law firm as an IT Help Desk Support Engineer in St Albans, where we foster a supportive and innovation-driven work culture. With a focus on employee growth, we offer comprehensive benefits including 23 days of annual leave, healthcare support, and opportunities for remote work after probation. Your contributions will directly influence our IT improvements, making this a rewarding environment for those looking to advance their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Help Desk Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
