At a Glance
- Tasks: Lead the delivery lifecycle and resolve complex technical issues in a dynamic environment.
- Company: Join TCS, a purpose-led transformation company with a strong partnership in the UK.
- Benefits: Competitive day rate of £550 to £600 and hybrid working model.
- Other info: Opportunity to mentor teams and promote innovative methodologies like DevOps and Agile.
- Why this job: Make a real impact by driving IT and engineering outcomes for millions of members.
- Qualifications: Strong experience in delivery management and technical leadership in IT environments.
The predicted salary is between 60000 - 75000 £ per year.
Salary: £? - ? per year
Requirements
- Strong experience in delivery management within MSO / managed services environments.
- Proven track record of resolving large-scale, complex technical issues.
- Solid understanding of IT infrastructure (cloud/on-prem), application lifecycle management, and networking and system integrations.
- Familiarity with ITSM frameworks such as ITIL and tools like ServiceNow and Jira.
- Demonstrated ability to lead cross-functional teams and drive outcomes under pressure.
- Strong interpersonal and stakeholder management skills at multiple organisational levels.
- Excellent verbal and written communication skills, including executive reporting.
- Hands-on, execution-focused technical leadership experience.
- Strong ownership and accountability mindset.
- Ability to work under ambiguity and drive clarity.
- Effective team player and team builder.
- Results-oriented with a continuous improvement mindset.
Responsibilities
- Own and manage the end-to-end delivery lifecycle, including planning, execution, and routes-to-live.
- Ensure service readiness, stability, and operational compliance during deployments.
- Identify and mitigate delivery risks, dependencies, and bottlenecks proactively.
- Drive incident, problem, and change management processes in line with best practices.
- Lead the resolution of critical, high-impact technical issues across infrastructure, applications, and platforms.
- Act as a technical escalation point, ensuring root cause analysis and permanent fixes.
- Work closely with engineering and support teams to troubleshoot complex system integrations and failures.
- Collaborate with engineering, product, operations, and client stakeholders to align delivery goals.
- Provide clear, concise communication on delivery progress, risks, and issues.
- Lead and mentor cross-functional teams, fostering a high-performance and accountability-driven culture.
- Identify opportunities for process improvement, automation, and efficiency gains within MSO delivery.
- Promote DevOps, SRE, and Agile methodologies to enhance delivery outcomes.
- Contribute to knowledge management and best practice standardisation.
Technologies
- Cloud
- DevOps
- Support
- ITIL
- ITSM
- JIRA
- ServiceNow
This is a hybrid role based in Leeds, West Yorkshire, with two days on-site each week. The position offers a day rate of £550 to £600, depending on experience. We are seeking a hands-on Implementation Lead / Technical Consultant to drive MSO delivery management, ensure smooth routes-to-live, resolve technical challenges, and support the successful delivery of IT and engineering outcomes.
Implementation Lead employer: Sivara GmbH
At TCS, we pride ourselves on being a purpose-led transformation company that values innovation and collaboration. Our Leeds-based team enjoys a dynamic work culture that fosters professional growth through mentorship and continuous improvement initiatives, while also offering the flexibility of a hybrid working model. With a commitment to employee well-being and a focus on delivering impactful solutions for our clients, we provide an environment where you can thrive and make a meaningful difference.
