At a Glance
- Tasks: Resolve IT service tickets and support clients with tech solutions.
- Company: Rapidly expanding IT consultancy with a focus on employee development.
- Benefits: Competitive salary, tailored training, and clear progression opportunities.
- Other info: Enjoy a positive work environment with regular social events.
- Why this job: Join a dynamic team and make a real impact in the IT world.
- Qualifications: Experience in IT support, strong communication skills, and a proactive mindset.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 - 32,000 per year
Requirements:
- Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards)
- Strong knowledge of Microsoft 365 environments
- Familiarity with networking equipment such as switches, routers, and firewalls
- Previous experience working within a busy IT support/helpdesk environment
- Ideally 2–3 years experience in IT support within a managed services setting
- Full UK driving licence and access to a vehicle
- Excellent communication and customer service skills
- Strong attention to detail with the ability to learn quickly
- A proactive mindset and enthusiasm for new technologies
- Ability to work effectively within a collaborative team
Responsibilities:
- Handling and resolving service tickets through the internal helpdesk system
- Communicating with clients to understand and meet their IT needs
- Supporting, recommending, and implementing appropriate technology solutions
- Ensuring the smooth day-to-day running of client IT systems
- Delivering support via phone, remote tools, and occasional on-site visits
- Assisting with project delivery from initial scoping through to completion and aftercare
Technologies:
- Cloud Support
- Microsoft 365
- Windows
- Office 365
We are a rapidly expanding IT consultancy and cloud services provider located in Hemel Hempstead, looking for a 2nd Line Support Engineer to join our dynamic team. We offer a positive working environment with regular social events, and we focus on employee development through tailored training and clear progression opportunities. This role is primarily office-based, with a chance for occasional travel to client sites. We value drive and passion for IT, and we are committed to helping our employees grow and succeed within a thriving organization.
2nd Line Support Engineer in Hemel Hempstead employer: Sivara GmbH
As a rapidly expanding IT consultancy and cloud services provider based in Hemel Hempstead, we pride ourselves on fostering a positive work environment that prioritises employee development and progression. Our team enjoys regular social events and the opportunity to engage with cutting-edge technologies, making it an ideal place for those passionate about IT to grow their careers while delivering exceptional support to our clients.
