At a Glance
- Tasks: Support IT infrastructure and users, resolve technical issues, and manage hardware deployment.
- Company: Established organisation operating critical infrastructure across the UK.
- Benefits: £30,000 salary, 30 days holiday, pension scheme, and hybrid working options.
- Other info: Opportunity to work with diverse technologies and support around 300 users.
- Why this job: Join a friendly team and develop your IT skills in a hands-on environment.
- Qualifications: Relevant IT qualification or experience, with knowledge of Windows and Microsoft 365.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 - 30,000 per year
Requirements
- Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment
- Typically 1-2 years experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration
- Experience supporting users with varying levels of technical knowledge
- Good understanding of Windows Operating Systems and Microsoft 365 applications
- Experience performing basic Active Directory tasks, including user creation, password resets and group membership management
- Knowledge of basic networking concepts, including DNS, DHCP and IP addressing
- Experience configuring and troubleshooting laptops and desktop devices
- Ability to create and maintain clear documentation and accurate records
- Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand knowledge
- Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy
- Comfortable working with third-party support providers
- Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required
- Ability to commute to Garelochhead within approximately 45 minutes to one hour
Responsibilities
- Provide day-to-day support for our IT infrastructure and end users
- Resolve and escalate technical issues in a timely manner
- Monitor systems to ensure security measures remain effective against cyber threats
- Support the administration and maintenance of business systems and IT services
- Manage the ordering, configuration and deployment of end-user hardware
- Liaise with third-party software, hardware and support providers
- Maintain technical documentation, records and recovery procedures
- Support IT projects, including coordinating implementations when required
- Assist with backup management and system recovery planning
- Identify and resolve potential compatibility issues across our IT environment
- Ensure IT policies and change management processes are followed
Technologies
- Active Directory
- Azure Cloud
- Hardware Support
- Microsoft 365
- Security
- SharePoint
- Windows Office 365
We are a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Based at a site close to Faslane in Garelochhead, Helensburgh, you will join a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. We offer a £30,000 basic salary, 30 days holiday plus bank holidays, the option to buy or sell up to 5 additional days of annual leave, a pension scheme with up to 15% employer contribution, and a hybrid working pattern with Mondays to Thursdays on site and Fridays working from home. This role supports around 300 users across a varied, multi-site organisation and offers the opportunity to develop your infrastructure skills in a hands-on environment.
IT Analyst in Helensburgh employer: Sivara GmbH
Join a well-established organisation in Garelochhead, where you will be part of a small, friendly IT team dedicated to delivering secure and reliable technology services. With a competitive salary of £30,000, generous holiday allowances, and a robust pension scheme, we prioritise employee well-being and growth, offering hands-on experience and opportunities to enhance your skills in a supportive environment. Our hybrid working model allows for flexibility, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst in Helensburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Analyst in Helensburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
