At a Glance
- Tasks: Lead a dynamic team providing top-notch IT support and service management.
- Company: Join a leading organisation transforming technology in Merseyside.
- Benefits: Competitive salary, flexible contract, and the chance to shape IT services.
- Other info: 6-month contract with onsite work 3 days a week.
- Why this job: Make a real impact by improving service delivery and user experience.
- Qualifications: Experience managing IT teams and strong customer focus required.
The predicted salary is between 60000 - 80000 £ per year.
Salary: £? - ? per year
Requirements
- Previous experience managing IT teams of a similar size and composition, including service management and service desk
- Breadth of experience across ITIL disciplines and industry good practice
- Ability to work with senior stakeholders with gravitas
- Strong customer focus and a people-centric approach
- Ability to get to the root cause of problems and identify trends and patterns in user issues
Responsibilities
- Lead a team of around 30 people providing 1st and 2nd line support
- Oversee IT Service Management capability within an end-user organisation
- Shape and define what great service looks like across the service desk and 1st line support
- Work with senior stakeholders to support the transformation of technology and service operations
- Identify root causes, trends, and patterns in user issues to improve service delivery
Technologies
- Support ITIL
We are partnering with a leading organisation that is currently transforming technology. This is an interim Head of IT Service and Operations role on a 6-month contract, outside IR35, based in Merseyside with onsite working required 3 days per week.
Head of Service and Operations employer: Sivara GmbH
Join a forward-thinking organisation in Merseyside that prioritises employee development and fosters a collaborative work culture. As the Head of Service and Operations, you will lead a dedicated team while benefiting from a supportive environment that encourages innovation and professional growth. With a strong focus on customer service and ITIL best practices, this role offers a unique opportunity to shape the future of technology and service operations within a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service and Operations
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sivara GmbH that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Head of Service and Operations
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sivara GmbH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sivara GmbH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sivara GmbH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sivara GmbH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sivara GmbH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sivara GmbH.
