At a Glance
- Tasks: Lead operational delivery and drive improvements across multiple business functions.
- Company: Rapidly growing tech company with a focus on collaboration and innovation.
- Benefits: Competitive salary, hybrid working, and the chance to make a real impact.
- Other info: Exciting opportunity to support charities while driving operational excellence.
- Why this job: Join a dynamic team and shape the future of operations in a high-growth environment.
- Qualifications: Significant operational leadership experience in tech, SaaS, or FinTech.
The predicted salary is between 75000 - 90000 £ per year.
Salary: £75,000 - 90,000 per year
Requirements
- Significant operational leadership experience within a Technology, SaaS or FinTech environment.
- Experience working within a start-up, scale-up or high-growth business.
- Proven experience scaling operational functions and supporting business growth.
- Demonstrable success in driving operational improvements, automation initiatives and process efficiencies.
- Experience managing multiple business functions, including Client Services, Operations, Compliance and Product.
- Strong experience managing third party technology providers and commercial partnerships.
- Experience operating within a regulated environment.
- Excellent stakeholder management and communication skills.
- Strong commercial awareness with experience partnering with Sales and Finance functions.
Responsibilities
- Lead operational delivery across Client Services, Compliance and Product functions.
- Develop, implement and continuously improve scalable operational processes and controls.
- Define and monitor operational KPIs, performance metrics and reporting frameworks.
- Identify and resolve operational risks, bottlenecks and inefficiencies.
- Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations.
- Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes.
- Maintain strategic oversight of compliance activities and regulatory obligations.
- Manage relationships with external technology providers and service partners.
- Provide operational oversight of platform and product delivery, ensuring projects remain on track and aligned to business priorities.
- Drive automation initiatives and operational transformation projects to improve scalability and efficiency.
- Foster a culture of continuous improvement and operational excellence.
We are a rapidly growing technology business operating within a regulated environment, offering an exciting senior leadership opportunity as Head of Operations in Maidstone, Kent with hybrid working. Reporting directly to our Managing Director, you will play a pivotal role in supporting our ambitious growth plans by driving operational excellence, business scalability, process automation and continuous improvement. We work closely across Client Services, Compliance, Product, Sales, Finance and platform delivery teams, and we value collaboration with senior stakeholders, external technology partners and internal teams. We also support charities across Kent through our work.
Head of Operations employer: Sivara GmbH
As a rapidly growing technology business based in Maidstone, Kent, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to drive operational excellence and scalability. With a strong focus on continuous improvement and automation, we offer significant growth opportunities for our team members while supporting local charities, making your work here not only rewarding but also impactful. Our hybrid working model ensures a healthy work-life balance, allowing you to thrive both professionally and personally.
