At a Glance
- Tasks: Maintain and enhance IT infrastructure while providing top-notch support to users.
- Company: Join a growing international organisation with a vibrant team culture.
- Benefits: Competitive salary, performance bonuses, flexible dress code, and private healthcare.
- Other info: On-site role in Harrogate with a supportive team and training opportunities.
- Why this job: Make a real impact in a dynamic environment with excellent career growth opportunities.
- Qualifications: 5+ years in IT, relevant certifications, and strong problem-solving skills.
The predicted salary is between 32000 - 35000 £ per year.
Salary: £32,000 - 35,000 per year
Requirements
- A minimum of 5+ years experience in IT infrastructure, networking, service delivery, or equivalent roles.
- IT-relevant certification(s), such as a BSc, Diploma, CompTIA, or equivalent.
- Strong knowledge of ITIL.
- A full UK driving licence.
- Proven experience administering Microsoft 365 tenant(s), including user and device management, security baselines, Purview, compliance configuration, and continuous improvement of configuration and service health.
- Strong endpoint management skills, including Intune policies, device onboarding, patching, software deployment, and lifecycle management.
- Working knowledge of identity and security controls, including MFA, Conditional Access, and RBAC/least privilege, as well as support for incident response activities.
- Experience working within a Service Desk or ticketing environment, managing workload to SLAs and owning incidents and requests through to resolution.
- Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.
- Excellent problem-solving and decision‑making abilities with a focus on delivering results.
- Effective verbal and written communication skills, with the ability to explain technical information clearly and concisely to non‑technical users.
- Enthusiasm and a passion for helping others.
Responsibilities
- Maintain reliable and secure IT infrastructure, making recommendations for improvement.
- Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
- Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution, and clear communication.
- Develop and maintain technical documentation, procedures, and records.
- Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
- Collaborate with colleagues and other departments to enhance operational efficiency.
- Provide timely technical support to internal users and Corporate Distributors, ensuring a high standard of service and clear communication.
- Support SAAS application development, including Zoho One.
- Administer Microsoft 365, including Entra ID, Intune, Purview, compliance controls, and core services.
- Manage LAN/WAN network security and patch management.
- Handle VM management across VMware and Proxmox.
- Support cyber security and firewall management.
- Administer AWS cloud services.
- Support IT incident response and disaster recovery activities.
Technologies
- AWS Cloud
- Firewall Support
- ITIL
- LAN
- Microsoft 365
- Network
- RBAC
- Security
- VMware
- Office 365
- DevOps
We are a growing international organisation operating in more than 120 countries, looking for a full‑time, permanent Senior IT Technician to join our six‑person team supporting our Head Office in Harrogate, our corporate offices in Bangkok and Nanjing, and our distributors in the UK and Germany. This is an on‑site role in Harrogate, North Yorkshire (HG1), working Monday to Friday, 8:45am to 5:15pm, 37.5 hours per week. We offer a highly competitive package including a quarterly performance bonus scheme, flexible dress code, private healthcare, life assurance, permanent health insurance, a defined contribution company pension through salary sacrifice, an employee assistance programme, cycle to work scheme, free onsite parking with EV charging available, a birthday gift, and 23 days holiday plus bank holidays. We also provide long‑term career prospects alongside considerable training and development opportunities.
Senior IT Technician in Harrogate employer: Sivara GmbH
Join a dynamic and growing international organisation based in Harrogate, where we prioritise employee well-being and professional development. As a Senior IT Technician, you'll enjoy a competitive salary, a range of benefits including private healthcare and a performance bonus scheme, and the opportunity to work in a supportive team environment that fosters knowledge sharing and career growth. With a commitment to maintaining a reliable IT infrastructure, you'll play a crucial role in enhancing operational efficiency while enjoying a flexible work culture and long-term career prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in Harrogate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician in Harrogate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
