At a Glance
- Tasks: Provide operational support for our platform, ensuring stability and performance.
- Company: Join a dynamic team focused on innovative platform solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to work with cross-functional teams and enhance your tech skills.
- Why this job: Be the go-to person for platform issues and make a real impact.
- Qualifications: Experience in technical support, strong SQL skills, and problem-solving abilities.
The predicted salary is between 45000 - 50000 £ per year.
Salary: £45,000 - 50,000 per year
Requirements
- Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role.
- Strong troubleshooting and incident management skills.
- Experience working with cross-functional teams and external technical partners.
- Strong SQL skills, including querying, data extraction and manipulation.
- Experience using Power BI for reporting and dashboard creation.
- Experience with data import/export tools and processes.
- Good understanding of data structures, validation and reconciliation processes.
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Excellent attention to detail and problem-solving capability.
- Experience supporting SaaS or enterprise platforms is desirable.
- Familiarity with ticketing and service management tools is desirable.
- Exposure to ETL processes or data integration tools is desirable.
- Understanding of ITIL or service management best practices is desirable.
- Experience working within regulated or operationally critical environments is desirable.
Responsibilities
- Provide day-to-day operational support for our platform, ensuring high levels of availability, stability and performance.
- Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities.
- Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution.
- Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives.
- Support release activities, maintenance tasks and operational change processes where required.
- Perform ad hoc data imports and exports to support operational and client requirements.
- Extract, manipulate and validate data from multiple sources to support reporting, analysis and business processes.
- Develop and maintain reports and dashboards using Power BI.
- Write and optimise SQL queries for data extraction, analysis and troubleshooting activities.
- Ensure data integrity, accuracy and compliance with our internal processes and standards.
- Maintain accurate documentation of support procedures, known issues and technical processes.
Technologies
- ETL
- Support
- ITIL
- Power BI
- SQL
We are seeking a proactive and technically capable Platform Support Analyst to join our team and play a key role in the day-to-day support, stability and continuous operation of our platform environment. In this role, you will act as the first point of contact for platform-related incidents, service requests and operational issues, working closely with Client Services, Operations and external engineering partners. You will support both operational delivery and wider business requirements through strong technical troubleshooting, data management and reporting expertise.
Platform Support Analyst in Grove employer: Sivara GmbH
Join a dynamic and innovative team as a Platform Support Analyst, where your contributions will directly impact the stability and performance of our platform. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous learning opportunities and mentorship. Located in a vibrant area, we offer competitive salaries, flexible working arrangements, and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Analyst in Grove
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform Support Analyst in Grove
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
