At a Glance
- Tasks: Provide 1st and 2nd line support, manage incidents, and onboard users.
- Company: Join a dynamic support team at the forefront of technology.
- Benefits: Competitive salary, career progression, training, and a fast-paced work environment.
- Other info: Exciting opportunity for growth in a busy, innovative setting.
- Why this job: Develop your skills while making a real impact in tech support.
- Qualifications: Experience with Windows, macOS, Azure, and ITSM tools required.
The predicted salary is between 35000 - 42000 £ per year.
Salary: £35,000 - 42,000 per year
Requirements
- DV cleared support engineer with experience supporting busy environments.
- Experience with Windows 10/11 and macOS support and administration.
- Experience with Azure, Entra and Active Directory administration.
- Experience with Microsoft 365 administration.
- Experience with Endpoint Management and Intune administration.
- Experience running PowerShell scripts.
- Understanding of security concepts such as MFA and Conditional Access.
- Familiarity with the Atlassian suite or equivalent ITSM tooling.
Responsibilities
- Respond to incoming tickets and provide ongoing updates on progress.
- Provide basic 1st and 2nd line support for our environments, services and infrastructure.
- Escalate complex issues to 3rd line support.
- Carry out end user support both desk-side and remotely.
- Issue communications to our user community for incidents and maintenance events.
- Respond to monitoring alerts, triage issues and escalate where necessary.
- Ensure incident tickets are updated, maintained and fed into the major incident process when required.
- Provision end user devices and onboard users.
Technologies
- Active Directory
- Atlassian
- Azure
- Support
- ITSM
- macOS
- Microsoft 365
- PowerShell
- Security
- Windows
- Office 365
- Cloud
We are offering an exciting opportunity to join our busy support team at the cutting edge of technology. This role provides a great chance to develop your career with progression, training and support while working in a fast-paced environment supporting our environments, services and infrastructure.
Support Engineer in Farnborough employer: Sivara GmbH
Join our dynamic support team as a Support Engineer, where you'll thrive in a fast-paced environment that champions innovation and professional growth. With competitive salaries and a commitment to ongoing training, we empower our employees to excel in their roles while fostering a collaborative work culture that values every contribution. Located at the forefront of technology, we offer unique opportunities to engage with cutting-edge tools and practices, ensuring your career development is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sivara GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sivara GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Engineer in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sivara GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Sivara GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sivara GmbH!
How to prepare for a job interview at Sivara GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
