At a Glance
- Tasks: Lead onboarding processes and coordinate IT services for a dynamic EdTech company.
- Company: Market leader in the EdTech space with a focus on innovation.
- Benefits: Competitive daily rate, potential for extensions, and permanent opportunities.
- Other info: Join a collaborative team in a fast-paced environment with growth potential.
- Why this job: Make a real impact by shaping onboarding processes and supporting a large-scale project.
- Qualifications: Experience in IT service management and strong coordination skills required.
The predicted salary is between 45000 - 55000 £ per year.
Salary £? - ? per year
Requirements
- Proven ability to manage and coordinate multi-stream digital/IT processes involving HR, suppliers, and operational teams.
- Strong IT Service Management (ITSM) and ITIL process delivery capability.
- Supplier management and vendor coordination skills.
- Experience in planning, organizing, and tracking complex onboarding and operational activities.
- Experience managing end-to-end digital/IT operational processes, including access provisioning, readiness, and operational quality.
- Demonstrable experience in IT service delivery within a large, complex, international organisation.
- Experience working in outsourced IT environments and managing deliverables via third-party vendors.
- Experience in ITSM management and risk management.
Responsibilities
- We act as the key link between Digital & Technology teams, suppliers, and business operations.
- We coordinate end-to-end Joiner‑Mover‑Leaver (JML) and onboarding activities, ensuring all onboarding, access provisioning, and readiness steps are executed consistently across the programme.
- We provide local IT service coordination and operational delivery, ensuring in‑country technology services meet business standards, KPIs, and business needs.
- We monitor operational queues, track performance against SLAs, and drive continual service improvement.
- We provide assurance to programme managers, Service Leads, and operational stakeholders on both project and BAU deliverables.
- We ensure delivery of programme artefacts during mobilization and maintain structured internal reviews to track progress.
- We oversee end‑to‑end onboarding, including bulk hiring cycles, ensuring timely access provisioning, device readiness, and compliance with required steps.
- We support internal stakeholders, including HR, IT, suppliers, and project teams, in navigating onboarding processes and resolving blockers.
- We manage documentation, onboarding artefacts, checklists, and access governance consistency.
- We ensure forward visibility of regional and local needs and upcoming changes.
- We liaise with the Information governance team and relevant governance bodies to ensure compliance with policies and standards.
- We manage supplier delivery for the assigned region, ensuring alignment with KPIs and quality expectations.
- We participate in governance reviews daily, weekly, and monthly, and ensure adherence to D&T standards.
- We escalate major operational risks or issues with recommendations for resolution.
Technologies
- Support ITIL ITSM
More: We are a market leader in the EdTech space, looking for an experienced Onboarding & EUC Lead to join one of our growing teams in London. This is a 6‑month onsite role based in Stratford, London, supporting a mass onboarding project to onboard circa 150 resources by November. The role is inside IR35 with a rate of £450 per day, with likely extensions and a permanent option. We offer the opportunity to contribute hands‑on with 2nd to 3rd line onboarding support while also shaping service and process mapping across the business.
EUC Lead employer: Sivara GmbH
As a leading player in the EdTech sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London-based team enjoys competitive compensation, hands-on involvement in impactful projects, and the chance to shape service processes while working collaboratively with diverse stakeholders. Join us to be part of a forward-thinking organisation that values innovation and excellence in IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Lead
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sivara GmbH that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace EUC Lead
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sivara GmbH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sivara GmbH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sivara GmbH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sivara GmbH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sivara GmbH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sivara GmbH.
