At a Glance
- Tasks: Provide hands-on support for hardware and software, troubleshooting issues daily.
- Company: Established IT function supporting a large, multi-site organisation.
- Benefits: Competitive salary, 25 days holiday, pension, private medical options, and discounts.
- Other info: Office-based role with opportunities for growth and variety in tasks.
- Why this job: Join a dynamic team and gain exposure to diverse technologies in a supportive environment.
- Qualifications: Experience in desktop support and strong communication skills required.
The predicted salary is between 30000 - 34000 £ per year.
Salary: £30,000 - 34,000 per year
Requirements
- Experience as a 1st / 2nd Line Support Engineer or in a similar role
- Strong desktop support experience across Windows and Microsoft 365
- Exposure to Intune, Autopilot, or PowerShell is desirable
- Good understanding of IT systems and networking basics
- Strong communication skills and customer focus
- Organised and able to manage multiple priorities
Responsibilities
- Provide day‑to‑day support across hardware and software
- Manage and prioritise tickets through the service management system
- Troubleshoot issues across Windows 11 and Microsoft 365
- Support line of business applications
- Install, configure, and maintain devices and user equipment
- Support Intune, Autopilot, and modern workplace tools
- Assist with AV, meeting room technology, and office systems
- Maintain documentation and update knowledge bases
- Support asset management and JML processes
- Work closely with internal teams to resolve issues efficiently
Technologies
- Hardware Support
- Microsoft 365
- PowerShell
- Windows
- Office 365
We are a well‑established IT function supporting a large, multi‑site organisation with around 1,600 users. Based at our head office in Hattersley, this is an office‑based, hands‑on role where you will play a central part in keeping day‑to‑day operations running smoothly. We offer a structured environment with a strong focus on service delivery and user experience, plus a competitive salary, 25 days holiday plus bank holidays with the option to buy more, pension and private medical options, and additional benefits and discounts. This is a strong opportunity for someone who enjoys variety, takes ownership of issues, and wants exposure to a wide range of technologies.
Desktop Engineer employer: Sivara GmbH
As a Desktop Engineer at our well-established IT function in Hattersley, you will thrive in a structured environment that prioritises service delivery and user experience. We offer competitive salaries, generous holiday allowances, and opportunities for professional growth, all while working with a diverse range of technologies in a supportive team culture that values your contributions.
