At a Glance
- Tasks: Provide 1st and 2nd line IT support and resolve technical issues.
- Company: Established UK organisation undergoing a major digital transformation.
- Benefits: Competitive salary, hybrid working, and exposure to new technologies.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Join a proactive team and make a real impact during a tech revolution.
- Qualifications: 2 years of IT support experience and strong communication skills.
The predicted salary is between 27000 - 32000 £ per year.
Salary: £27,000 - 32,000 per year
Requirements
- At least 2 years of experience in an IT Service Desk or IT Support environment
- Proficient in Windows 11 support
- Experience with Office 365 / Microsoft 365 administration
- Knowledge of Active Directory / Entra access management
- Familiarity with Microsoft Exchange / email troubleshooting
- Experience with Service Desk / ticketing systems
- Competence with remote support tools
- Skills in printer setup and troubleshooting
- Basic network troubleshooting (e.g. switches, Wi‑Fi, Meraki)
- Strong communication skills and customer service focus
Nice to haves:
- Microsoft Dynamics support experience
- Experience with telephony systems (Mitel, Avaya or similar)
- ITIL knowledge or certification
Responsibilities
- Provide 1st and 2nd line support to users across the organisation
- Resolve a wide range of technical issues efficiently
- Manage support tickets effectively
- Collaborate with other IT teams and third‑party suppliers
- Deliver high-quality service to the business
- Assist in various projects alongside day‑to‑day support tasks
Technologies
- Active Directory
- Support
- ITIL
- Microsoft 365
- Network
- Office 365
- Windows
We are a well‑established UK organisation currently undergoing a major digital transformation programme. We are looking for an IT Support Analyst to join our internal IT team on an 18 month fixed term contract, with hybrid working, based at our headquarters in Winchester for 2 days per week. This is an exciting opportunity to be part of a significant technology change, gaining exposure to new systems and platforms. Our proactive and customer‑focused team values problem‑solving skills in a fast‑paced environment.
IT Support Analyst - Winchester in Derby employer: Sivara GmbH
Join our dynamic team in Winchester as an IT Support Analyst, where you will play a crucial role in our exciting digital transformation journey. We offer a supportive work culture that prioritises employee growth and development, alongside the flexibility of hybrid working arrangements. With a focus on collaboration and high-quality service delivery, this position provides a unique opportunity to enhance your skills while contributing to meaningful projects within a well-established organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Winchester in Derby
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sivara GmbH that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst - Winchester in Derby
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sivara GmbH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sivara GmbH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sivara GmbH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sivara GmbH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sivara GmbH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sivara GmbH.
