At a Glance
- Tasks: Analyse customer data to improve service performance and decision-making.
- Company: Fast-paced Leicester-based company with a focus on customer experience.
- Benefits: Up to £400 per day, hybrid working, and a dynamic work environment.
- Other info: Join a collaborative team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by turning data into actionable insights for better customer journeys.
- Qualifications: Experience in data analysis and strong communication skills with stakeholders.
The predicted salary is between 100000 - 100000 £ per year.
Salary: £? - ? per year
Requirements
- Experience in a Data Analyst, Real Time Analyst, Business Analyst, or similar role
- Strong background working within a contact centre or customer operations environment
- Experience analysing high-volume customer interaction data, including calls, emails, and cases
- Confident using Microsoft Dynamics 365 within a customer service setting
- Strong analytical skills with the ability to translate data into clear insight
- Confident communicator with experience working with senior stakeholders
Responsibilities
- Monitor real-time customer contact volumes, call and email traffic, and operational performance
- Analyse historical case data to identify trends, themes, and customer behaviours
- Produce short-term forecasts to support demand planning and resource decisions
- Turn complex data into clear, actionable insight to improve customer journeys
- Support CRM optimisation within Microsoft Dynamics 365, including workflows and case management
- Present findings to stakeholders to support operational decision making
Technologies
- CRM Support
- Office 365
We are recruiting for an experienced Data Analyst to join a fast-paced Leicester-based company on a 3-month contract. This is a full-time role with hybrid working available and offers up to £400 per day. You will work closely with operational leaders, customer experience teams, and technical stakeholders to deliver insight-led recommendations that improve service performance and decision-making. This role is ideal for someone who enjoys working with high-volume data, identifying trends, and turning insight into meaningful operational improvements.
Data Analyst employer: Sivara GmbH
Join a dynamic Leicester-based company that values innovation and collaboration, offering a vibrant work culture where your analytical skills can shine. With opportunities for professional growth and a commitment to employee well-being, this role as a Data Analyst allows you to make a tangible impact on customer experiences while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst
✨Tap into Online Data Science Communities
Join online communities focused on data science like Kaggle, LinkedIn groups, or Reddit threads. These are goldmines for temporary gigs, as you can network with professionals and potentially hear about opportunities at companies like Sivara GmbH before they're even advertised!
✨Show Off Your Skills With Projects
Got some cool data science projects? Showcase them on platforms like GitHub or create a personal portfolio website. This visibility is crucial for landing temporary roles—let recruiters see your actual skills in action, which can set you apart from the crowd.
✨Check Out Specialist Job Boards
For temp roles, hit up job boards dedicated to tech and data science, like Stack Overflow Jobs or DataJobs. These platforms often feature openings that you won’t find on general job sites, including contracts with companies like Sivara GmbH.
✨Leverage University Resources
If you're currently at uni or recently graduated, tap into your school's career services. They often have connections with companies looking for temporary data science interns or contract workers, and they might even host job fairs with employers like Sivara GmbH.
We think you need these skills to ace Data Analyst
Some tips for your application 🫡
Highlight Your Data Projects:When applying for a temporary data science role at Sivara GmbH, make sure to showcase any relevant projects you've worked on. Whether it's a personal project, an academic undertaking, or contributions to an open-source initiative, detailing these experiences can really set you apart and demonstrate your practical skills.
Emphasise Your Analytical Skills:In your CV and cover letter, focus on the specific analytical skills that are key to data science. Mention any experience with statistical tools, programming languages like Python or R, and data visualisation software. Don't forget to include any certifications that may bolster your expertise!
Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Sivara GmbH, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
Craft a Unique Data-Driven Cover Letter:Instead of the usual generic cover letter, spice it up with some data! Maybe you’ve improved a process by 20% in a past role or cleaned a dataset with over a million entries. Use these stats to your advantage to grab Sivara GmbH’s attention and show the tangible impact of your work.
How to prepare for a job interview at Sivara GmbH
✨Showcase Your Analytical Skills
For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Sivara GmbH.
✨Brush Up on Technical Skills
You might face technical questions on tools relevant to data science, like Python, R, or SQL. Prepare to solve a problem live—perhaps they'll ask you to write a simple query or code snippet. It’s cool to talk about them, but we need to show we can do it in practice, especially in a temporary role where quick results matter.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Sivara GmbH.
✨Prepare a Portfolio of Your Work
Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Sivara GmbH.
