At a Glance
- Tasks: Manage CRM systems, support training, and optimise workflows for better efficiency.
- Company: Dynamic London-based institute focused on innovation and collaboration.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Join a team that values creativity and continuous improvement.
- Why this job: Be at the forefront of CRM management and make a real difference in operations.
- Qualifications: Experience with Dynamics 365, SQL, and strong analytical skills required.
The predicted salary is between 45000 - 45000 £ per year.
Salary £45,000 - 45,000 per year
Requirements
- Knowledge of data management, system integration, automation processes, databases, Power Apps, and AI technology.
- Advanced Excel skills and familiarity with other business systems such as LMS and CMS.
- SQL expertise.
- Understanding of GDPR compliance and data governance.
- Experience working with Dynamics 365 CRM and an understanding of back-end design.
- Strong analytical and problem-solving skills to deliver impactful solutions.
- Ability to identify system improvements that will enhance ways of working.
- Experience managing a ticketing system.
- Experience delivering CRM training to staff and developing training guides.
Responsibilities
- Manage the CRM ticketing system, reviewing requests, triaging issues, and carrying out non-technical internal fixes.
- Work with external technical suppliers to manage technical tickets, deadlines, and related issues.
- Maintain the integrity of CRM data through regular reviews, de-duplication, and cleansing.
- Manage user permissions.
- Train new starters and existing staff through one-to-one sessions and group training.
- Develop and generate reports, dashboards, and visualisations to track KPIs and business metrics.
- Design and run robust testing regimes to ensure automated processes are effective and meet business needs.
- Act as the first point of contact for staff and external suppliers.
- Analyse workflow inefficiencies and identify CRM optimisation opportunities.
- Develop process maps, streamline workflows, manage user permissions, and implement automation to improve operational efficiency.
- Develop CRM policies to ensure consistency and compliance.
- Maintain system performance, address inefficiencies, and align CRM governance with organisational goals.
Technologies
- AI
- CMS
- CRM
- Excel
- Support
- SQL
- Office 365
We are an institute based in London, and we are seeking a CRM Administrator to lead the management of our ticketing system, support colleagues with training, carry out internal fixes, and liaise with our external technical team. This is a pivotal role in managing and improving our CRM systems and processes, strengthening internal and external relationships, and identifying developments that improve the way we work.
CRM Administrator employer: Sivara GmbH
As a leading institute based in London, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive training opportunities and support for career growth, ensuring that our team members are equipped with the skills needed to excel in their roles. Our commitment to employee well-being is reflected in our competitive salary package and a dynamic environment where creativity and problem-solving are encouraged.
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We think this is how you could land CRM Administrator
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We think you need these skills to ace CRM Administrator
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