At a Glance
- Tasks: Coordinate projects, schedule engineers, and manage job lifecycles in a dynamic environment.
- Company: Join a growing HVAC business with a strong client-first approach.
- Benefits: Competitive salary, structured training, career progression, and mentorship from senior leaders.
- Other info: Exciting opportunities for growth into supervisory or management roles.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in helpdesk or scheduling roles; strong communication and organisational skills.
The predicted salary is between 54000 - 94000 £ per year.
Salary: £54,000 - 94,000 per year
Requirements
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service, HVAC, facilities management, or engineering environment is advantageous
- Familiarity with FSM systems such as Joblogic, SIMPRO, or similar
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- Collaborative and team-oriented mindset
- IOSH training or experience producing RAMS is desirable
Responsibilities
- Coordinate and prioritise incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability and ensure work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit them to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries and ensure prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
We are a dynamic and growing business looking for an organised and customer‑focused Contract Support to join our operations team. This is a key role within our HVAC department, acting as the vital link between clients, engineers, and internal teams to ensure work is delivered efficiently, accurately, and with a strong client‑first approach. We offer structured training and onboarding, ongoing development and career progression, a supportive team environment with mentorship from senior leaders, and the opportunity to grow into supervisory or management roles. This is an exciting opportunity to make a real impact while developing your skills and progressing your career.
Contract Support Administrator employer: Sivara GmbH
Join our dynamic and growing business as a Contract Support Administrator, where you will thrive in a supportive team environment that prioritises mentorship and professional development. With structured training and clear pathways for career progression, you will play a crucial role in our HVAC department, ensuring client satisfaction and operational efficiency while enjoying the benefits of a collaborative work culture. This is not just a job; it's an opportunity to make a meaningful impact and advance your career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sivara GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sivara GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sivara GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Sivara GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sivara GmbH!
How to prepare for a job interview at Sivara GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
