At a Glance
- Tasks: Provide top-notch IT support to VIP users and senior leadership, ensuring seamless tech experiences.
- Company: Join a dynamic international IT Service Desk team in a fast-paced environment.
- Benefits: Competitive salary, travel expenses covered, and opportunities for professional growth.
- Other info: Flexible working hours with travel opportunities and a commitment to diversity.
- Why this job: Make a real impact by enhancing the tech experience for key business stakeholders.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused attitude.
The predicted salary is between 60000 - 100000 £ per year.
Salary: £60,000 - 100,000 per year
Requirements
- Proven experience in a Service Desk, End User Computing, or VIP Support role covering first‑line and second‑line support.
- Experience supporting senior stakeholders or executive‑level users in a professional business environment.
- Strong troubleshooting skills across Windows operating systems, Microsoft 365, standard enterprise applications, end‑user hardware, and identity and access services.
- Experience using ITSM platforms such as ServiceNow, including incident, request, escalation, and SLA management.
- Good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony, and video conferencing platforms.
- Strong analytical, troubleshooting, and problem‑solving ability, with the confidence to work effectively under pressure.
- Experience with SharePoint, Power Automate, Power Apps, Power BI, and chatbot technologies.
- Experience creating digital learning content, including guides, videos, and user training materials.
- Working knowledge of Active Directory, SCCM, Microsoft Intune, Microsoft Azure, and networking fundamentals.
- Ability to explain technical concepts clearly to non‑technical users.
- Self‑motivated, proactive, resilient, and solutions‑oriented approach with strong ownership and accountability.
- Willingness to travel between sites and support onsite activities as needed.
- Professional, adaptable, and customer‑focused attitude suited to executive‑facing environments.
- ITIL Foundation certification or equivalent service management experience is desirable.
- Exposure to project delivery activities or a recognised project management qualification such as PRINCE2 is advantageous.
Responsibilities
- Provide dedicated, high‑touch IT support to senior leadership, VIP users, and key business stakeholders.
- Act as a trusted point of contact for VIP incidents, service requests, and escalations, ensuring timely prioritisation, ownership, and resolution.
- Deliver L1 to L3 support across Windows devices, Microsoft 365, enterprise applications, identity and access management, printing services, mobile devices, networking, and telephony and collaboration technologies.
- Manage incidents and service requests using the ServiceNow ITSM platform, maintaining accurate records, clear user updates, and adherence to SLAs and ITIL best practice.
- Provide onsite and field‑based support across Warrington and other locations, including executive‑facing support for meetings, events, and business‑critical activities.
- Support meeting room technologies including Microsoft Teams Rooms, AV equipment, video conferencing, and unified communications solutions.
- Diagnose and resolve hardware and software issues, including device swaps, laptop builds, mobile device configuration, onboarding and offboarding, and technology refresh programmes.
- Provide local hands‑and‑eyes support for second‑line, third‑line, and external support partners during implementation, troubleshooting, and service restoration.
- Collaborate with Service Desk, project teams, Business Relationship Managers, Facilities, and Security teams to maintain continuity of service and support new or changed services.
- Produce and maintain knowledge articles, procedures, user guides, bite‑sized learning videos, and training materials to improve adoption and self‑service.
- Identify opportunities for service improvement, automation, and enhanced user experience.
- Maintain accurate stock and asset management records and support compliance with organisational standards and IT security policies.
- Support IT security incidents, project delivery activities, and operational improvement initiatives as required.
- Work flexibly in a fast‑paced environment, including occasional extended hours and travel to support business needs.
Technologies
- Active Directory
- Azure
- Hardware Support
- ITIL
- ITSM
- Microsoft 365
- Microsoft Intune
- Mobile
- Power BI
- Security
- ServiceNow
- SharePoint
- Windows
- Office 365
- Cloud
We are seeking a highly professional, customer‑focused VIP Support Analyst to join our International IT Service Desk team. This is a full‑time onsite role based in Warrington, with travel to other locations as required and possible on‑call support during periods of business demand. We provide travel and accommodation expenses when you are required to travel. In this highly visible and mobile role, you will support senior leadership, VIP users, and key business stakeholders, helping to strengthen IT engagement and improve the overall user experience. We are committed to diversity and welcome applications from all backgrounds.
VIP IT Support Engineer in Coalville employer: Sivara GmbH
As a VIP IT Support Engineer at our Warrington location, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. We offer competitive salaries, comprehensive benefits, and opportunities for professional advancement while fostering a culture of collaboration and innovation. Join us to make a meaningful impact by providing high-touch support to senior leadership and enhancing the overall user experience.
StudySmarter Expert Advice🤫
We think this is how you could land VIP IT Support Engineer in Coalville
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace VIP IT Support Engineer in Coalville
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
