At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with various tech projects.
- Company: Join Executive Jet Support Ltd, a leading aviation support company.
- Benefits: Enjoy a competitive salary, annual bonuses, private healthcare, and extra holiday for your birthday.
- Other info: Be part of a family-oriented company with excellent career growth opportunities.
- Why this job: Gain hands-on experience in a dynamic aviation environment while supporting a great team.
- Qualifications: Basic IT support experience and eagerness to learn advanced technologies.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 - 25,000 per year
Requirements
- Proven experience in an IT support role or similar position.
- Eager to learn advanced IT technologies.
- Basic knowledge of Microsoft 365 and Active Directory, including creating users and assigning security groups and licenses.
- Familiarity with print servers (beneficial if experienced in deploying printers via GPO or Intune).
- Experience in building laptops using MDT or Autopilot.
- Ability to troubleshoot low-level IT issues and escalate when necessary.
- Basic understanding of networking principles.
- Basic Hyper‑V VM management experience.
- Familiarity with ITIL‑controlled environments.
- Understanding of basic CMD and PowerShell commands/scripts.
- Experience configuring network equipment at a basic level.
- Knowledge of Windows DFS and security permissions.
- Understanding of SharePoint permissions and folder structures.
- Experience in setting up users and profiles in ERP systems, particularly Quantum (Aviation ERP).
- Ability to follow guides provided by senior technicians.
- Excellent attention to detail and methodical thinking.
Responsibilities
- Support our team with various IT tasks to enhance productivity.
- Provide technical assistance to end users by troubleshooting and resolving issues related to laptops, phones, printers, and office hardware/software.
- Manage user permissions, SharePoint structures, and IT equipment provisioning (1st and 2nd Line IT support).
- Support data protection protocols, including MFA, VPN, and ISO 27001‑aligned practices.
- Assist in IT projects.
- Create and assist in the development of documentation, including knowledge base articles for the IT team and end users.
- Support senior IT engineers with security, infrastructure, and data analytics tasks.
- Learn processes related to downloading, analyzing, and extracting data from aircraft PDF document records.
- Assist in running crystal reports and generating SQL scripts to import data into Quantum (Aviation ERP).
- Help run SQL commands in Quantum to update and correct data.
Technologies
- Active Directory
- ERP
- Hardware
- Hyper‑V Support
- ITIL
- Microsoft 365
- Network
- PowerShell
- SQL
- Security
- SharePoint
- VPN
- Windows Office 365
We are Executive Jet Support Ltd, a world‑leading provider of commercial aircraft, engines, and airframe components, serving nearly 300 operators across over 50 countries. We emphasize long‑term relationships, building trust and loyalty with our customers, and take pride in the support we provide. We consider ourselves a family‑based company and strive to be a great place to work. As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our office by providing IT and admin support to our team. This role offers a fantastic learning opportunity within a dynamic and professional aviation environment. If you possess the skills, drive, and ambition we seek, we invite you to send us your CV and a covering letter.
Position Type: Full‑time
Salary: £25,000 per annum
Additional Benefits
- Annual bonus scheme
- Life assurance
- Private healthcare cover
- Incremental holiday entitlement
- Extra paid day off for your birthday
- Company sick pay scheme
- Attendance bonus
- Employee assistance program
- Perkbox rewards
- Weekly delivery of free fruit
- Free onsite parking
- Staff events
We look forward to welcoming a new member to our team!
IT Support Engineer in Chippenham employer: Sivara GmbH
At Executive Jet Support Ltd, we pride ourselves on being a family-oriented company that values long-term relationships and trust. As an IT Support Engineer, you will benefit from a supportive work culture that encourages professional growth and offers a range of perks, including private healthcare, an annual bonus scheme, and extra paid time off for your birthday. Join us in a dynamic aviation environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Chippenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Chippenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
