At a Glance
- Tasks: Manage customer incidents and deliver top-notch support while ensuring SLAs are met.
- Company: Join a forward-thinking tech company with a strong focus on customer service.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to continuous improvement.
- Why this job: Step up your career in tech and make a real difference for customers.
- Qualifications: Experience as a 1st Line Engineer and strong communication skills required.
The predicted salary is between 25000 - 27000 £ per year.
Salary: £25,000 - 27,000 per year
Requirements
- We are looking for a current 1st Line Engineer ready to take the next step into a Senior 1st Line or 2nd Line role
- Experience logging, categorising, prioritising, and managing customer incidents through to resolution
- Strong customer service focus with the ability to meet SLAs
- Excellent communication skills with customers, third-party suppliers, and colleagues
- Ability to create, manage, and maintain user accounts, permissions, and access profiles
- Awareness of cyber security issues and the tools and methods used to address threats
- Experience installing, configuring, and supporting standard business applications
- Ability to configure and troubleshoot printers, peripherals, and end-user devices
- Experience supporting users with password resets and basic access-related issues
- Strong attention to detail and accurate record-keeping in ticketing and documentation systems
- Ability to work collaboratively as part of a team
- Enthusiasm for technology and a continuous improvement mindset
- Willingness to work in line with company processes, security policies, and ISO 27001 compliance standards
- Full driving licence is essential for customer site visits
- Based in or able to work from our Chatteris office near Cambridge
- Full-time, permanent role
Responsibilities
- Log, categorise, prioritise, and manage customer incidents from request through to resolution, keeping customers updated throughout
- Deliver a customer-first service and ensure SLAs are met
- Communicate effectively with customers, third-party suppliers, and colleagues
- Create, manage, and maintain user accounts, permissions, and access profiles according to customer requirements
- Use the available tools and methods to help tackle cyber security issues and threats
- Attend customer sites as required for break/fix work or scheduled on-site support visits
- Install, configure, and support standard business applications
- Configure and troubleshoot printers, peripherals, and end-user devices
- Support users with password resets and basic access-related issues
- Maintain accurate ticket updates, technical documentation, and customer records within Halo
- Contribute to continuous improvement initiatives and knowledge sharing
- Help maintain a high standard of service across the team
- Work in accordance with company processes, security policies, and our ISO 27001 compliance standard
Technologies
- Support Network Security ARM
Other Details
- The team currently works shifts of 08:30-16:30 and 09:00-17:00.
- We are an Equal Opportunities employer and welcome applications from all individuals.
Senior 1st Line Engineer in Chatteris employer: Sivara GmbH
Join a dynamic team as a Senior 1st Line Engineer in our Chatteris office, where we prioritise a customer-first approach and foster a collaborative work culture. We offer competitive salaries, opportunities for professional growth, and a commitment to continuous improvement, all while ensuring compliance with industry standards. With a focus on technology and employee development, we provide a rewarding environment for those looking to advance their careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 1st Line Engineer in Chatteris
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 1st Line Engineer in Chatteris
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
