At a Glance
- Tasks: Provide top-notch 2nd line IT support and troubleshoot tech issues.
- Company: Established Managed Services Provider with a collaborative culture.
- Benefits: Competitive salary, hybrid working, training, and career development opportunities.
- Other info: Participate in a paid on-call rota and enjoy continuous service improvement initiatives.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 - 35,000 per year
Requirements
- Previous experience in a 2nd line IT support, infrastructure support, or technical support role
- Strong troubleshooting and problem‑solving skills
- Experience supporting Microsoft 365 environments
- Knowledge of Active Directory and Entra ID administration
- Experience supporting Windows desktop and server technologies
- Exposure to Intune, AutoPilot, or endpoint management technologies
- Understanding of networking fundamentals including LAN/WAN, DNS, DHCP, and WiFi
- Excellent communication and customer service skills
- Experience working within an MSP, managed services, or multi‑customer environment is highly beneficial
- Azure or AWS exposure is desirable
- VMware or Hyper‑V virtualisation experience is desirable
- PowerShell scripting or automation experience is desirable
- ITIL awareness or certification is desirable
- Backup and recovery technology experience is desirable
- Experience supporting modern workplace or cloud‑first environments is desirable
Responsibilities
- Deliver high‑quality 2nd line technical support across desktop, server, and cloud environments
- Troubleshoot and resolve hardware, software, and infrastructure‑related issues
- Support Microsoft 365, Active Directory, Entra ID, and endpoint management technologies
- Assist with device management, OS deployment, and enterprise MDM solutions
- Support Windows desktop and server environments
- Work closely with customers and internal teams to deliver excellent technical support and service outcomes
- Assist with customer onboarding, technical implementations, and infrastructure changes
- Take ownership of technical issues and see them through to resolution
- Maintain and improve technical documentation, support processes, and knowledge sharing
- Contribute to continuous service improvement initiatives
- Participate in an on‑call rota for out‑of‑hours support
Technologies
- AWS
- Active Directory
- Azure
- Cloud
- Hardware
- Hyper‑V Support
- ITIL
- LAN
- Microsoft 365
- PowerShell
- VMware
- Windows
- Office 365
We are a growing and well‑established Managed Services Provider based in South Wales, offering a hybrid working arrangement in the Caerphilly area. We provide an excellent benefits package, training, and career development opportunities. This is a collaborative role within our expanding technical services team, supporting a range of public and private sector customers in a Microsoft‑focused environment with strong exposure to Microsoft 365, Intune, Entra ID, Azure‑based technologies, endpoint management, infrastructure support, and modern workplace solutions. The role includes participation in a paid on‑call rota.
2nd Line IT Support Engineer / Analyst in Caerphilly employer: Sivara GmbH
As a well-established Managed Services Provider in South Wales, we pride ourselves on fostering a collaborative work culture that prioritises employee growth and development. Our hybrid working arrangement allows for flexibility, while our comprehensive benefits package and commitment to continuous service improvement ensure that you will thrive both personally and professionally in this dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer / Analyst in Caerphilly
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer / Analyst in Caerphilly
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
