QA Tester in Birmingham

Salary: £33,000 - 33,000 per year

Requirements

• Strong experience in software testing and quality assurance environments.
• ISTQB certification or an equivalent recognised testing certification.
• Proven experience working within Agile or Scrum delivery environments.
• In-depth knowledge of testing methodologies, processes, and tools.
• Experience designing and implementing test strategies across full project lifecycles.
• Ability to analyse complex problems and recommend effective solutions.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience managing multiple priorities and delivering to tight deadlines.
• Understanding of quality assurance frameworks, governance, and compliance standards.
• Preferred experience working with Microsoft Dynamics 365, particularly in a customised or bespoke environment.
• Preferred exposure to test automation and defect management tools.
• Preferred experience testing CRM or enterprise business systems.

Responsibilities

• Delivering end-to-end testing across projects and service releases.
• Design, develop, and execute test cases, scripts, and regression packs using structured methodologies.
• Conduct functional, systems, integration, regression, load and stress, and user acceptance testing.
• Support testing activities related to a bespoke Microsoft Dynamics 365 system.
• Work closely with Agile delivery teams and participate in ceremonies such as sprint planning, stand‑ups, and retrospectives.
• Specify and develop business process test scenarios to improve user outcomes and efficiencies.
• Record, analyse, and report test results, defects, risks, and issues to stakeholders.
• Maintain defect registers and ensure traceability between requirements and test cases.
• Support quality management and assurance activities, including audits and compliance checks.
• Collaborate with teams to develop and improve testing standards, processes, and tools.
• Provide specialist QA advice across IT services and project teams.
• Assist with supplier evaluation and tender processes where required.

Technologies

• CRM
• ISTQB
• Support
• Office 365
• Network

We are a prestigious, globally recognised organisation recruiting a QA Analyst to join our IT Services function on a fixed‑term basis through May 2027. This is a hybrid role based in Birmingham, with an average on‑site presence of once a month and flexibility required. We offer a salary of £33,000 and the opportunity to play a key role in ensuring the quality, reliability, and performance of critical systems and services across a large and complex digital environment, including a bespoke Microsoft Dynamics 365 platform. You will work closely with internal teams, suppliers, and project stakeholders in an Agile delivery environment, contributing to continuous improvement in quality processes and frameworks across our organisation.