At a Glance
- Tasks: Support telecom systems, troubleshoot issues, and manage customer cases effectively.
- Company: Join Simplicity Group, a leader in managed communications and tech solutions.
- Benefits: Enjoy a competitive salary, healthcare cover, and a vibrant office culture.
- Other info: Full-time role with opportunities for growth and regular social events.
- Why this job: Be part of a collaborative team and make a real impact in telecom support.
- Qualifications: Experience in telecom support, strong communication, and problem-solving skills required.
The predicted salary is between 26000 - 30000 £ per year.
Salary: £26,000 - 30,000 per year
Requirements
- Experience in telecoms support across first and second line.
- UCaaS and VoIP experience on any platform.
- Strong broadband and networking knowledge.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage cases effectively.
- Ability to handle multiple cases at once.
- Preferred experience with Gamma Horizon, LG iPECS, Cisco Webex Control Hub, and Ubiquiti Wi‑Fi.
- Preferred supplier escalation experience with providers such as Openreach and Gamma.
- A natural problem solver who focuses on solutions.
- Ownership of tasks through to completion.
- A team player who can step in when needed.
- Pride in clear communication and well‑managed cases.
Responsibilities
- Manage escalated support cases across UCaaS and VoIP platforms, broadband, ethernet, and data services.
- Diagnose and resolve complex voice and network issues.
- Provide clear resolution plans and next steps.
- Configure and troubleshoot business‑grade routers, VLANs, DHCP, IP addressing, and firewall settings.
- Optimise networks for VoIP environments.
- Work alongside customer IT teams where required.
- Take full ownership of cases from start to resolution.
- Maintain clear notes, accurate updates, and strong follow‑up discipline.
- Deliver professional communication in written and verbal formats.
- Use Salesforce or a similar CRM effectively.
- Support first line during peak demand or high workload periods.
- Assist with triage, initial diagnostics, and customer queries.
- Help maintain overall team service levels.
Technologies
- Cloud
- Cisco
- CRM
- Ethernet
- Firewall
- Support
- Network
- Salesforce
We are Simplicity Group, specialists in fully managed communications and technology solutions for businesses across the UK and Ireland, including VoIP phone systems, broadband, connectivity, and cloud collaboration platforms. Our headquarters is in Belfast, and we have a growing team across the UK and Ireland. We partner with leading technology providers to deliver reliable, scalable, and future‑ready solutions. We pride ourselves on service, support, long‑term customer relationships, and a collaborative culture where people stay, grow, and progress. This is a full‑time, permanent in‑person role offering a modern office environment, strong company culture, regular social events, a pension scheme, additional annual leave for service, BUPA healthcare cover after probation, a referral programme, free onsite parking, and complimentary tea and coffee.
Telecom Support Engineer in Belfast employer: Sivara GmbH
At Simplicity Group, we are committed to fostering a collaborative and supportive work environment where our employees can thrive. Located in the vibrant city of Belfast, we offer a modern office space, competitive salary packages, and a range of benefits including BUPA healthcare cover and additional annual leave for long service. Our strong emphasis on employee growth and regular social events ensures that you will not only excel in your role as a Telecom Support Engineer but also enjoy a fulfilling career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Telecom Support Engineer in Belfast
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Sivara GmbH and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Sivara GmbH.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecom Support Engineer in Belfast
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Sivara GmbH.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Sivara GmbH.
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
