At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot various tech issues.
- Company: Fabulous organisation in Aylesbury with a supportive culture.
- Benefits: Salary of £28,000-£30,000, 10% pension, and free parking.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 - 30,000 per year
Requirements
- At least 1 year of experience in an IT support role
- Strong experience with Windows 10/11 and Microsoft 365
- Active Directory administration skills
- Basic networking knowledge, including DNS, DHCP, and troubleshooting
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
- Full UK driving licence and access to your own vehicle
Responsibilities
- Provide 1st line IT support via phone, email, and service desk
- Log, prioritise, and resolve support tickets
- Troubleshoot hardware, software, and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers, and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
Technologies
- Active Directory
- Hardware Support
- Microsoft 365
- Mobile
- Network
- Windows
- Office 365
We are a truly fabulous organisation based in Aylesbury, offering an exciting opportunity for a 1st and 2nd Line Support Engineer to work closely with our IT Manager and support the smooth running of our infrastructure. The role offers a salary of £28,000 to £30,000 plus benefits, including a 10% pension and free parking. We are looking for someone who can help us stay on top of our ever-changing IT requirements and contribute to a supportive, fast-paced environment.
1st and 2nd Line Support Engineer in Aylesbury employer: Sivara GmbH
Join our dynamic team in Aylesbury as a 1st and 2nd Line Support Engineer, where you'll thrive in a supportive work culture that values collaboration and innovation. With competitive salaries, a generous pension scheme, and free parking, we prioritise employee well-being and growth, ensuring you have the resources to excel in your role while contributing to our evolving IT landscape.
