At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware, software, and applications.
- Company: Join a dynamic internal IT team in the construction sector.
- Benefits: Rolling contract with potential for permanent position and hands-on experience.
- Other info: Travel to various sites and work in a collaborative environment.
- Why this job: Be part of exciting projects while enhancing your IT skills.
- Qualifications: Experience in IT support, strong problem-solving, and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £? - ? per year
Requirements
- Hands-on experience in an IT support or service role across multiple sites.
- Working knowledge of MS Office, including Access and SharePoint.
- Exposure to Exchange 365, Mimecast, and Azure is desirable.
- Strong problem-solving skills with excellent customer service.
- Confident communication skills and the ability to work well as part of a team.
- Full UK driving licence (manual) and access to own car.
- Right to work in the UK.
Responsibilities
- Provide 1st and 2nd line IT support for hardware, software, and applications.
- Log, resolve, and escalate helpdesk issues to 3rd line support or external suppliers where needed.
- Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia.
- Maintain and improve IT documentation and help ensure compliance with PCI DSS, Cyber Essentials, and GDPR.
- Assist with site setups, network infrastructure, and mobile phone provisioning.
- Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools.
- Travel to sites at least one day per week to deliver and maintain IT services.
- Support servers, desktops, laptops, tablets, mobile devices, applications, and Azure cloud-related systems.
- Contribute to site setups, Active Directory management, and day-to-day service continuity.
Technologies
- Active Directory
- Azure Cloud
- Hardware Support
- Mobile Network Security
- SharePoint
- Office 365
We are seeking an experienced 2nd Line Support Analyst to join our internal IT team as an IT Support Engineer. This is a varied, hands-on role supporting a wide range of systems, users, and specialist software across our construction projects. We offer a 2-month rolling contract starting ASAP, with scope to move into a permanent position. The role is based 5 days onsite in Maidstone, with travel to sites required at least one day per week to help ensure our IT services run smoothly.
2nd Line Support Engineer in Allington employer: Sivara GmbH
Join our dynamic team as a 2nd Line Support Engineer in Maidstone, where we prioritise employee growth and development within a collaborative work culture. Enjoy the benefits of hands-on experience across diverse IT systems while contributing to exciting construction projects, all within a supportive environment that values your skills and offers opportunities for career advancement.
