At a Glance
- Tasks: Manage incidents and requests, ensuring top-notch client support and system maintenance.
- Company: Join a leading UK tech specialist recognised for workplace excellence.
- Benefits: Enjoy 25+ days holiday, flexible working, and health perks like Bupa Cash Plan.
- Other info: Ranked #1 Technology Company to Work For in the UK.
- Why this job: Be part of a dynamic team making a real impact in tech solutions.
- Qualifications: 4+ years IT experience with strong skills in Azure and security technologies.
The predicted salary is between 38000 - 44000 £ per year.
Salary: £38,000 - 44,000 per year
Requirements
- Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
- Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
- Experience working with Backup & Disaster Recovery processes
- Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
- Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
- Experience with physical and hybrid hypervisor technologies (VMWare, Hyper‑V)
- Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
- Excellent knowledge of scripting and RPA automations
- Excellent communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent client service
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 4 years IT experience in a corporate or services environment
- Driving license and own transport essential
Desirable:
- Experience or certification in technologies such as Watchguard, FortiGate, Sophos, Smoothwall firewalls
- Sophos Anti‑Virus
- HPE/Aruba, Cisco, Dell, Unifi switching
- VMWare ESXI & Microsoft Hyper‑V
- Microsoft Azure
- Apple Business Manager
- Google Workspace
- Ubiquiti, Meraki wireless
- Mimecast, Barracuda mail filtering
- Veeam, Datto, Acronis, Barracuda backup & disaster recovery
Responsibilities
- Manage incident and request tickets ensuring established SLAs are met
- Be the first point of contact for escalations from Tier 2 engineers
- Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
- Monitor and maintain clients Infrastructure and systems
- Proactively respond to monitoring alerts and notifications
- Service tasks within client on/offboarding processes
- Ensure that all role‑specific KPIs and targets are met as an individual and as part of the wider team objectives
- Provide a strong, coherent, and proactive communication standard when engaging with internal departments
- Provide a strong, coherent, and proactive communication standard when engaging with current and prospective clients
Technologies
- Aruba
- Azure Cloud
- Cisco
- FortiGate
- Hyper‑V
- Support
- RBAC
- RPA
- Security
- VPN
- VMware
- Veeam
- Web DevOps
We offer a competitive salary between £38k-44k, with benefits including 25+ days of holiday, flexible working, Bupa Cash Plan, Electric Vehicle Scheme, Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join our Tier 3 team at our Milton Park location and be part of a dynamic environment that values dedication and professionalism.
3rd Line Engineer - Abingdon employer: Sivara GmbH
As a leading technology specialist, we pride ourselves on being recognised as a World Class Place to Work, offering a vibrant and supportive work culture that prioritises employee engagement and growth. Our Abingdon location provides a dynamic environment with competitive salaries, generous benefits such as 25+ days of holiday, flexible working options, and unique perks like an Electric Vehicle Scheme and a paid charity day, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer - Abingdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Engineer - Abingdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
