At a Glance
- Tasks: Be the go-to tech guru for support calls and help solve client IT issues.
- Company: Join a dynamic IT company focused on innovation and customer satisfaction.
- Benefits: Enjoy 25+ days holiday, flexible work, and health perks like a Bupa Cash Plan.
- Other info: Great opportunities for career growth and continuous improvement in a supportive environment.
- Why this job: Make a real difference in clients' tech experiences while growing your skills.
- Qualifications: 2+ years IT experience with strong knowledge of Windows, MacOS, and Microsoft 365.
The predicted salary is between 32000 - 37000 £ per year.
Salary: £32,000 - 37,000 per year
Requirements
- Excellent knowledge in Windows 11 installation and configuration
- Excellent knowledge with MacOS installation and configuration
- Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc.
- Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway
- Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025
- Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc.
- 2+ years experience working with medium-large businesses
- Excellent knowledge of user & group management (on-premises/Entra)
- Excellent knowledge of scripting and RPA automations
- Ability to learn on your feet
- Strong communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent customer experience
- Positive attitude to work
- Strive for continuous improvement
- Able to work independently under pressure
- Minimum of 3 years IT experience in a corporate or services environment
- Driving license and own transport
- Ability to obtain DBS certificate
Desirable:
- Sophos Central/XG Firewall Certifications (Engineer or Architect)
- Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications
- Apple Certified Support Certifications
- Comptia A+
- Wireless management - Ubiquiti, Meraki, etc.
- Group policy/Intune policy management - deployment or management
Responsibilities
- Being the first point of contact for all incoming support calls, emails, and sessions when necessary
- Being an escalation point for all issues coming from apprentices and Tier 1 engineers
- Ensuring all forms of support calls are logged in the system and the client is kept updated
- Manage incidents and request tickets ensuring established SLAs are met
- Providing support to our clients
- Help the Tier 2 Manager with continued business improvements
- Provide support to apprentices and Tier 1 engineers
- Manage and maintain all escalations from apprentices and Tier 1 engineers
- Communicate daily to clients with open tickets
- Managing the clients expectations with ongoing tickets
- Ensure all client-related problems are logged correctly
- Inform the Tier 2 Manager of any tickets requiring escalations
- Work with clients 3rd party suppliers and vendors when appropriate
- Adhere to all company policies and procedures
- Ensure that all role-related KPIs are met
- Log, manage, and resolve client IT issues
- Maintain and improve cloud infrastructure
- Compose Requests for Change
- Manage all client on/offboardings, ensuring all tasks are complete
- Maintain all client documentation ensuring it is relevant
- Undertake any other reasonable duties as required to meet the needs of the business
Technologies
- Architect
- Cloud
- Firewall
- Support
- macOS
- Microsoft 365
- RPA
- SharePoint
- Windows
- Office 365
Benefits
We offer competitive benefits including 25+ days holiday and rising, flexible working arrangements, a Bupa Cash Plan, an Electric Vehicle Scheme, a Cycle Scheme, discounted gym membership, a paid charity day, and car parking.
2nd Line Engineer - Abingdon employer: Sivara GmbH
As a 2nd Line Engineer in Abingdon, you will thrive in a dynamic work environment that prioritises employee growth and development. With competitive benefits such as flexible working arrangements, generous holiday allowances, and wellness initiatives, our company fosters a supportive culture where your contributions are valued and recognised. Join us to be part of a team that encourages continuous improvement and offers opportunities to enhance your technical skills while making a meaningful impact on client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer - Abingdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer - Abingdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
