At a Glance
- Tasks: Solve complex IT issues and support Microsoft 365 environments.
- Company: Dynamic tech solutions provider with a supportive team culture.
- Benefits: Salary up to £50,000, hybrid work, private healthcare, and pension.
- Other info: Mentorship opportunities and a vibrant work environment await you.
- Why this job: Join a growing company and enhance your technical skills on exciting projects.
- Qualifications: 4+ years in IT support, strong Microsoft 365 and PowerShell skills.
The predicted salary is between 45000 - 50000 £ per year.
Salary: £45,000 - 50,000 per year
Requirements
- 4+ years of experience within a technical support, infrastructure, or managed service environment
- Strong experience working at 3rd line level
- Excellent Microsoft 365 administration experience
- Advanced PowerShell scripting skills
- Experience building Power Automate workflows
- Strong knowledge of Windows Server, Active Directory, and Group Policy
- Good networking knowledge including TCP/IP, VLANs, routing, firewalls, and switches
- Hands-on Azure experience
- Experience with RMM and MDM tools such as N central and Intune
- Strong customer-facing communication skills and the ability to explain technical solutions clearly
- Experience working within Cyber Essentials, ITIL, or ISO-aligned environments would be advantageous
- Relevant certifications such as Microsoft certifications, AZ 104, MS 102, CCNA, or ITIL would be beneficial but are not essential
Responsibilities
- Act as the escalation point for complex 3rd line technical issues
- Design, deploy, and support Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID, and Microsoft Defender
- Create PowerShell scripts to automate processes and improve efficiency
- Build Power Automate workflows to enhance client and internal processes
- Manage Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and file services
- Support network infrastructure including switches, firewalls, VLANs, VPNs, and wireless solutions
- Manage Azure environments including virtual machines, storage, networking, and identity services
- Deliver infrastructure projects from initial design through to implementation and documentation
- Proactively monitor and maintain customer systems using RMM tools
- Support and mentor junior engineers within the team
- Maintain accurate documentation and customer records
Technologies
- Active Directory
- Azure Support
- ITIL
- Microsoft 365
- Network
- PowerShell
- SharePoint
- TCP/IP
- Windows
- Office 365
- Cloud Security
We are a growing technology solutions provider supporting a wide range of small and medium-sized businesses. Based in Reading, Berkshire, this is a hybrid role with excellent access to transport links and close proximity to the M4. We offer a supportive team environment where no two days are the same, along with the opportunity to work on interesting client projects, develop your skills, and take ownership of your technical expertise. Benefits include a salary of £45,000 to £50,000 depending on experience, hybrid working, private healthcare, company pension, on-site parking, and Monday to Friday working hours.
3rd Line IT Support Engineer employer: Sivara GmbH
As a growing technology solutions provider based in Reading, Berkshire, we pride ourselves on fostering a supportive team environment where innovation thrives and no two days are the same. Our hybrid working model, coupled with excellent transport links, allows for a flexible work-life balance, while our commitment to employee development ensures that you can enhance your skills and take ownership of your technical expertise. With competitive salaries, private healthcare, and a company pension, we offer a rewarding workplace for those looking to make a meaningful impact in the IT support sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
