At a Glance
- Tasks: Troubleshoot and resolve technical support issues in Azure and Linux environments.
- Company: Growing tech business with a collaborative and supportive culture.
- Benefits: Competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Dynamic environment with a focus on innovation and teamwork.
- Why this job: Join a specialist team and work with modern cloud and automation technologies.
- Qualifications: 2+ years in technical support, strong Azure and Linux skills required.
The predicted salary is between 30000 - 32000 £ per year.
Salary: £30,000 - 32,000 per year
Requirements:
- We are looking for an experienced 2nd Line Technical Support Engineer with at least 2 years experience supporting enterprise IT infrastructure in a technical support role.
- We require proven commercial experience with Microsoft Azure environments.
- We need strong Linux administration and troubleshooting skills.
- We expect solid knowledge of Windows Server 2012 to 2019, RedHat Linux, Microsoft SQL Server, Active Directory, and networking technologies.
- We require experience working within SLA-driven environments using ticket management systems.
- We value familiarity with container platforms such as Docker and Kubernetes, and scripting languages such as PowerShell, Python, or Bash.
- Desirable: exposure to Infrastructure as Code tools such as Terraform or Ansible.
- Desirable: understanding of CI/CD methodologies and deployment pipelines.
- Desirable: professional certifications such as ITIL Foundation or Microsoft Azure.
- Desirable: a degree in Computer Science, Information Systems, or a related discipline.
Responsibilities:
- We will investigate, diagnose, and resolve 2nd Line technical support issues within agreed service levels.
- We will troubleshoot server, network, and infrastructure issues, perform root cause analysis, and implement preventative measures.
- We will perform system installations, configurations, maintenance, and upgrades across hybrid cloud and on-premise environments.
- We will monitor infrastructure performance, identify opportunities for optimisation, and ensure systems meet agreed service standards.
- We will support infrastructure automation tools, CI/CD environments, and deployment processes.
- We will maintain accurate technical documentation, operational procedures, and knowledge base articles.
- We will communicate effectively with customers, providing timely updates and ensuring a high standard of service throughout.
- We will collaborate with internal teams to achieve timely resolutions and escalate complex issues where appropriate.
Technologies:
- Active Directory
- Ansible
- Azure
- Bash
- CI/CD
- Cloud
- Docker
- Support
- ITIL
- Kubernetes
- Linux
- Network
- PowerShell
- Python
- SQL
- Terraform
- Windows
We are a growing technology business based in Knutsford, Cheshire, offering a full-time, permanent opportunity for a technically minded IT professional. We provide a competitive salary with benefits, ongoing training, genuine career progression opportunities, and a supportive, collaborative working environment. This role gives you exposure to modern cloud, infrastructure, and automation technologies as part of a specialist team, and applications are handled in strict confidence by Howard James Recruitment.
2nd Line Technical Support Engineer - Azure & Linux employer: Sivara GmbH
Join our dynamic team in Knutsford, Cheshire, where we prioritise employee growth and development in a supportive and collaborative environment. As a 2nd Line Technical Support Engineer, you'll benefit from ongoing training, competitive salary packages, and the opportunity to work with cutting-edge cloud and automation technologies, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support Engineer - Azure & Linux
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Technical Support Engineer - Azure & Linux
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
