At a Glance
- Tasks: Support supply chain processes and resolve technical issues for customers.
- Company: Join Experis, a global consultancy with a strong focus on growth and development.
- Benefits: Enjoy competitive salary, pension scheme, medical cover, and generous holiday allowance.
- Other info: Work four days on, four days off in a collaborative environment.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Strong technical skills and excellent problem-solving abilities required.
The predicted salary is between 28000 - 41000 £ per year.
Salary: £28,000 - 41,000 per year
Requirements:
- Active SC Clearance or eligibility to undergo SC Clearance
- Strong technical skills
- Excellent problem-solving abilities
- Solid understanding of supply chain principles
- Experience in inventory management, equipment maintenance, and quality control
- Ability to handle incoming technical support incidents and requests
- Competent in management of personal call queue with timely closure
- Proficient in customer communication and ongoing updates
- Experience resolving a range of calls from simple to complex technical issues
- Ability to elevate calls to 3rd Line Team as necessary
- Team-oriented with a collaborative mindset
- Excellent customer service skills
- Experience working with internal teams such as Development and Projects
- Ability to perform software builds/re-builds on PCs and laptops
- Skilled in fixing hardware faults and installing hardware upgrades
Responsibilities:
- Maintain the smooth operation of supply chain processes
- Handle various tasks related to inventory management
- Ensure equipment maintenance and quality control
- Manage incoming technical support incidents and requests
- Keep track of personal call queue and ensure timely closure
- Communicate updates to customers effectively
- Resolve calls ranging from simple password resets to complex server queries
- Escalate calls to the 3rd Line Team when necessary
- Collaborate closely with a skilled team of Engineers
- Provide excellent customer service in all interactions
- Work with internal teams such as 3rd Line Technical Delivery Teams, Development, and Projects
- Perform software builds/re-builds on PCs and laptops as necessary
- Fix hardware faults and install upgrades to client hardware
Technologies: Hardware Support
This role is based at our Hursley location, working four days on and four days off.
2nd Line Support Engineer - Winchester employer: Sivara GmbH
At Experis, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our extensive training programmes and career development opportunities, ensuring that you can thrive in your role as a 2nd Line Support Engineer. Located in Hursley, you'll enjoy a unique work-life balance with a four days on, four days off schedule, alongside competitive benefits such as a contributory pension scheme and comprehensive medical cover.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Winchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer - Winchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
