At a Glance
- Tasks: Troubleshoot and resolve 2nd line issues on Windows and Linux devices.
- Company: Dynamic IT support team based in London, focused on customer service.
- Benefits: Competitive salary, hands-on experience, and a collaborative work environment.
- Other info: On-site role with excellent opportunities for growth and development.
- Why this job: Join a team where your tech skills make a real difference for users.
- Qualifications: Experience with Windows/Linux support, M365/O365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £? - ? per year
Requirements
- Hands-on experience in IT support, systems administration, or a similar 2nd line support role.
- Practical experience supporting both Windows and Linux devices.
- Strong knowledge of M365 / O365.
- Experience with Windows OS.
- Linux experience, ideally Ubuntu.
- Experience with AD / Entra ID.
- Experience with Group Policy.
- Solid foundational or advanced knowledge of Linux OS administration.
- Experience with device builds.
- Scripting experience.
- Experience with configuration management.
- Knowledge of TCP/IP.
- Knowledge of DNS.
- Exceptional customer service and problem-solving skills.
- Ability to explain complex technical issues to non-technical users.
- Ability to work on site 5 days per week in London.
Responsibilities
- Troubleshoot and resolve 2nd line issues on Windows and Linux endpoints.
- Provide EUC support for end-user devices.
- Build and support Windows and Linux operating systems.
- Support users with technical issues in a clear, professional manner.
- Work on customer service-focused support requests and incident resolution.
- Collaborate with users and internal teams to diagnose and fix technical problems.
Technologies
- Support Linux
- TCP/IP
- Ubuntu
- Windows
- Office 365
We are looking for an IT Support Engineer with a Windows and Linux background to join our EUC support team. This is a 2nd line support role focused on endpoint support rather than server administration. We are based in London and require the successful candidate to be on site five days per week. Our team values strong customer service, practical technical expertise, and the ability to communicate clearly with non-technical users.
2nd Line Support Engineer - Linux and Windows employer: Sivara GmbH
Join our dynamic team in London as a 2nd Line Support Engineer, where we prioritise exceptional customer service and technical expertise. Our collaborative work culture fosters professional growth, offering opportunities to enhance your skills in both Windows and Linux environments while working on diverse support requests. With a focus on employee development and a supportive atmosphere, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Linux and Windows
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer - Linux and Windows
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
