2nd Line Service Desk Engineer – ITIL & ServiceNow

2nd Line Service Desk Engineer – ITIL & ServiceNow

Full-Time 30000 - 30000 Β£ / year (est.) No working from home possible
Sivara GmbH

At a Glance

  • Tasks: Resolve 1st and 2nd tier IT issues while ensuring top-notch service.
  • Company: Join Sivara GmbH, a leading IT service provider in the UK.
  • Benefits: Earn up to Β£30,000 with great employee perks and benefits.
  • Other info: Dynamic role with opportunities for growth in the IT sector.
  • Why this job: Be part of a nationwide network and enhance your IT skills.
  • Qualifications: Knowledge of ITIL and hands-on experience with ServiceNow required.

The predicted salary is between 30000 - 30000 Β£ per year.

Sivara GmbH is seeking a motivated IT Service Desk Specialist based in the United Kingdom. This role involves contributing to the nationwide network of Service Desk specialists, focusing on resolving 1st and 2nd tier issues effectively while ensuring compliance with service agreements.

Ideal candidates will demonstrate knowledge of ITIL practices and hands-on experience with ServiceNow, have strong interpersonal skills, and a proven ability to provide quality service in IT environments.

The position offers a salary up to Β£30,000 along with various employee benefits.

2nd Line Service Desk Engineer – ITIL & ServiceNow employer: Sivara GmbH

Sivara GmbH is an excellent employer that fosters a collaborative and innovative work culture, providing its IT Service Desk Specialists with ample opportunities for professional growth and development. Located in the United Kingdom, employees benefit from a competitive salary of up to Β£30,000, comprehensive employee benefits, and a supportive environment that values ITIL practices and ServiceNow expertise, making it a rewarding place to advance your career in IT.

Sivara GmbH

Contact Details:

Sivara GmbH Recruitment Team

We think you need these skills to ace 2nd Line Service Desk Engineer – ITIL & ServiceNow

ITIL
ServiceNow
1st and 2nd Tier Support
Interpersonal Skills
Quality Service Delivery
Problem-Solving Skills
Compliance with Service Agreements