At a Glance
- Tasks: Provide hands-on technical support and troubleshoot complex issues in a dynamic environment.
- Company: Rapidly growing Service Desk team based in Stoke-on-Trent.
- Benefits: Competitive salary, strong progression opportunities, and involvement in high-security projects.
- Other info: Flexible shift patterns and excellent career development opportunities.
- Why this job: Join a fast-paced team and make a real impact on service support.
- Qualifications: Experience in IT support, networking, and familiarity with Azure and ServiceNow.
The predicted salary is between 48000 - 88000 £ per year.
We are looking for a talented 2nd Line Support Engineer with a background in IT support. We need experience supporting Windows Servers, Microsoft Windows, networking, and cloud environments. We require knowledge of TCP/IP, DNS, DHCP, VPN, and firewalls. We value experience with Intune and Microsoft Azure. We are looking for someone familiar with ServiceNow and Jira Service Management. We prefer candidates with experience in networking, patch management, and system updates. We require the ability to work early and late shift patterns. The successful candidate must be willing to obtain SC clearance and, due to the nature of the role, be able to obtain it.
Responsibilities:
- Provide hands‑on technical support across a broad range of infrastructure and end‑user environments.
- Troubleshoot and resolve escalated incidents and more complex technical issues.
- Monitor systems and maintain service availability.
- Carry out patch management and system updates.
- Support new services as they transition into live operations.
- Assist 1st Line Engineers and help maintain consistently high service standards.
- Collaborate with vendors and third‑party providers to resolve issues.
- Contribute to high‑security projects in a fast‑paced environment.
Technologies:
- Azure Cloud
- JIRA
- Security
- ServiceNow
- TCP/IP
- VPN
- Windows Hardware
We are a busy and rapidly growing Service Desk team based in Stoke‑on‑Trent, supporting live services across a range of technologies. We offer an exciting opportunity to play a key role in service support, with strong progression and development opportunities as our business continues to grow. This role includes early and late shift patterns and involves working on high‑security projects within a fast‑paced environment.
2nd Line Engineer employer: Sivara GmbH
Join our dynamic Service Desk team in Stoke-on-Trent, where we prioritise employee growth and development in a fast-paced environment. We offer competitive salaries, a collaborative work culture, and the chance to work on high-security projects that make a real impact. With opportunities for progression and a focus on maintaining high service standards, we are committed to supporting our employees as they advance their careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
