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- Tasks: Manage customer operations, ensuring smooth order flow and timely delivery.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and communication.
- Why this job: Be the heartbeat of the business, making a real difference every day.
- Qualifications: Strong organisational skills and experience in operations or logistics preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised, proactive operator to take ownership of the day-to-day running of customer operations. This is not an admin role. You will sit at the centre of the business, ensuring orders flow from entry through to delivery, invoicing and closure, accurately, on time and with full control. You will support Sales Managers by owning all transactional and operational activity, acting as the link between customer, sales and operations. This role requires someone who can handle volume, stay on top of detail and maintain control at all times. Nothing gets missed.
Key Responsibilities
- Order & Operational Control
- Enter and manage sales orders accurately
- Maintain picking lists and ensure data integrity at all times
- Track orders from entry through to delivery and invoicing
- Ensure full visibility of all live orders
- Identify issues early and resolve them before they escape with the planning team
- Log, manage and own customer quality issues through to resolution
- Book and manage transport
- Control delivery schedules and ensure OTIF performance
- Maintain goods-out and transport trackers
- Resolve delivery delays and failures quickly
- Act as the day-to-day contact for customers
- Handle queries relating to orders, deliveries and invoicing
- Chase overdue payments and issue statements
- Manage customer scorecards (OTIF, quality, service)
- Act as the link between customer, sales and operations
- Maintain daily trackers for orders and deliveries
- Ensure all activity is live, accurate and visible
- Highlight risks early and take action
- Maintain control of all outstanding tasks
Core Expectations
- Nothing gets missed
- Data is always accurate and up to date
- Issues are identified early and resolved quickly
- Full control of daily operations is maintained at all times
What We’re Looking For
- Highly organized with strong attention to detail
- Comfortable handling high volume in a fast-paced environment
- Proactive, accountable and able to take ownership
- Strong communication skills across all levels
- Confident using Excel and internal systems
- Experience in operations, logistics or a similar role preferred
This is a high-responsibility role. The right person will bring structure, control and reliability to the business and will be trusted to run the operational engine day to day for the Sales Managers.
Customer Operations Coordinator in Southampton employer: Siva Group
Contact Detail:
Siva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and be ready to discuss how your skills can help streamline processes and improve customer satisfaction.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed high volumes of work and maintained accuracy under pressure. This will demonstrate that you’re the proactive operator they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Customer Operations Coordinator in Southampton
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you handle high volumes and maintain control, so share examples that demonstrate your attention to detail.
Be Proactive in Your Approach: We love candidates who take ownership! Make sure to mention instances where you've identified issues early and resolved them effectively. This shows us you're the kind of person who can keep operations running smoothly.
Communicate Clearly: Strong communication is key for this role. Use your application to showcase your ability to liaise with different teams and customers. Clear, concise language will help us see how you can be the link between sales and operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Siva Group
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of a Customer Operations Coordinator. Familiarise yourself with order management, logistics, and customer handling processes. This will help you speak confidently about how you can maintain control and ensure accuracy in daily operations.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your strong organisational skills and attention to detail. Think of situations where you successfully managed high volumes of work or resolved issues quickly. Being able to articulate these experiences will show that you can handle the fast-paced environment they’re looking for.
✨Communicate Effectively
Since this role requires strong communication skills, practice how you would explain complex operational issues clearly and concisely. Be ready to discuss how you’ve acted as a link between different teams in previous roles, ensuring smooth operations and customer satisfaction.
✨Be Proactive and Accountable
Demonstrate your proactive nature by discussing times when you took ownership of a project or resolved an issue before it escalated. Highlight your ability to identify risks early and take action, as this aligns perfectly with what they expect from the right candidate.