At a Glance
- Tasks: Manage customer operations, ensuring smooth order flow and timely delivery.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and communication.
- Why this job: Be the heartbeat of the business, making a real difference every day.
- Qualifications: Strong organisational skills and experience in operations or logistics preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised, proactive operator to take ownership of the day-to-day running of customer operations. This is not an admin role. You will sit at the centre of the business, ensuring orders flow from entry through to delivery, invoicing and closure, accurately, on time and with full control. You will support Sales Managers by owning all transactional and operational activity, acting as the link between customer, sales and operations. This role requires someone who can handle volume, stay on top of detail and maintain control at all times. Nothing gets missed.
Key Responsibilities
- Order & Operational Control
- Enter and manage sales orders accurately
- Maintain picking lists and ensure data integrity at all times
- Track orders from entry through to delivery and invoicing
- Ensure full visibility of all live orders
- Identify issues early and resolve them before they escape with the planning team
- Log, manage and own customer quality issues through to resolution
- Transport & Logistics
- Book and manage transport
- Control delivery schedules and ensure OTIF performance
- Maintain goods-out and transport trackers
- Resolve delivery delays and failures quickly
- Customer & Query Handling
- Act as the day-to-day contact for customers
- Handle queries relating to orders, deliveries and invoicing
- Chase overdue payments and issue statements
- Manage customer scorecards (OTIF, quality, service)
- Act as the link between customer, sales and operations
- Control & Reporting
- Maintain daily trackers for orders and deliveries
- Ensure all activity is live, accurate and visible
- Highlight risks early and take action
- Maintain control of all outstanding tasks
Core Expectations
- Nothing gets missed
- Data is always accurate and up to date
- Issues are identified early and resolved quickly
- Full control of daily operations is maintained at all times
What We’re Looking For
- Highly organized with strong attention to detail
- Comfortable handling high volume in a fast-paced environment
- Proactive, accountable and able to take ownership
- Strong communication skills across all levels
- Confident using Excel and internal systems
- Experience in operations, logistics or a similar role preferred
This is a high-responsibility role. The right person will bring structure, control and reliability to the business and will be trusted to run the operational engine day to day for the Sales Managers.
Customer Operations Coordinator in Southampton employer: Siva Group
SIVA Group is an exceptional employer located in Southampton, offering a dynamic work culture that prioritises innovation and teamwork. Employees benefit from competitive performance bonuses, robust pension contributions, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siva Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siva Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siva Group:Your cover letter is your chance to shine! Tell us why you want to work at Siva Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siva Group!
How to prepare for a job interview at Siva Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
