Desktop Support Engineer. in West End

We are now looking for an IT Support Engineer. The role requires a reliable, confident and pro-active person, who also understands the importance of confidentiality and discretion. This role supports the end user IT and telecommunications needs of the London-based staff across 3 sites in London.

You will be responsible for the day-to-day support of a current population of around 100 IT users, associated applications, and liaison with IT vendors and other IT functions who provide services for the London teams.

Key Responsibilities:

• Provisioning of new users with agreed IT and telecommunications equipment.
• Creation of both Active Directory and email accounts.
• Build robust processes for maintaining a secure environment by use of patch management tools.
• End user software/application support and troubleshooting, including client operating systems, Microsoft Office products, banking applications, Intranet, and other 3rd party software.
• Network support and troubleshooting, including cabling, switches, and WAN connectivity.
• Backup and restore strategy inclusive of annual testing.
• Desktop and laptop hardware refresh program.
• Ensure that the London offices maintain effective IT systems with minimum downtime and disruption.
• Introduce an IT Service Desk to the London offices.
• Provide knowledge and training to end users of internal IT systems.
• Participate, in conjunction with the wider division IT Management, in the IT strategy for business improvements and continuity.
• Manage and maintain the usage and distribution of mobile phone equipment and liaise with the network provider for connectivity issues.
• Manage and maintain the vendor providing VoIP telephone services.
• Manage the vendor providing printer and photocopier usage and maintenance.
• Support and participate in the business remaining GDPR compliant.
• Provision of secure shared folders.

Experience Required:

• Experience of Microsoft products.
• General IT support with an appreciation of end-to-end processes and infrastructure involved in a company using enterprise IT.
• Exposure to an IT service desk or IT support team with demonstrable and successful outcomes.
• Experience of IT service management and support.
• Troubleshooting of back office infrastructure such as Active Directory and Email (Exchange, O365).
• Ability to plan and manage software upgrades and migrations from older platforms.
• Ability to assist in ensuring all IT-related legislation and licensing laws are adhered to.
• Ability to assess and evaluate new products that may enhance the business systems.
• Ability to provide input to accounting function for budgeting and actuals reporting.
• Third-party supplier management and monitoring of services delivered.
• Must demonstrate accountability, sound decision making, priority setting, and analytical thoroughness.
• Problem Solving and Analysis.
• Customer focused, business priority driven.
• Maintains policies, procedures, and standards.
• Strong and confident communicator, both verbally and in written format.
• Ability to focus on deadlines and deliverables.
• Demonstrable mix of skills, including technical ability with a high level of innovative thinking.
• Familiar with IT system auditing and accountability.
• Comprehensive knowledge of information systems technology, including network and telecommunications, security, and IT best practices (ITIL).

Minimum Qualifications and Experience:

• Recognised professional I.T. qualifications or relevant Information Technology or related subject/experience.
• ITIL Qualified – desirable.