Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line support and troubleshoot IT issues for diverse clients.
- Company: Join a dynamic team focused on customer service and technical support.
- Benefits: Competitive salary, training provided, and opportunities for career growth.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Kickstart your IT career while helping businesses thrive with tech solutions.
- Qualifications: No prior experience needed; just a passion for IT and great communication skills.
The predicted salary is between 16000 - 22000 £ per year.
General
Working hours: 9 – 5.30. Except when on the early shift. The early shift runs from 8 – 4.30 and the engineers share this on a rota basis. There may be times when out of hours work is required but this will be agreed with the engineer prior to being booked in.
Transport: Required
Skills:
- Excellent customer service.
- Clear written and verbal communication skills.
- A team player happy to help out at any level of the business.
Technical Ability:
- A keen interest in IT but no technical knowledge necessary, we will deliver the necessary training. However, a candidate would be preferred if familiar with:
- Microsoft Windows OS
- Mac experience useful
- Basic network troubleshooting
- Outlook
- Microsoft Windows Server
Role:
- Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people.
- Provisioning IT equipment and software – PC’s, routers, wifi, printers, new users, Office 365.
- Going out onsite to install and configure necessary equipment and software.
Salary: £16,000 - £22,000 pa
1st Line Support Engineer in Thame employer: Situations Vacant
Contact Detail:
Situations Vacant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Thame
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your communication skills! Since customer service is key for this role, try role-playing common support scenarios with a friend. This will help you feel more confident when talking to potential employers.
✨Tip Number 3
Show your enthusiasm for IT! Even if you don’t have all the technical skills yet, let them know you’re eager to learn. Share any personal projects or interests related to technology during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Support Engineer in Thame
Some tips for your application 🫡
Show Your Customer Service Skills: Since we're all about customer service, make sure to highlight any experience you have in this area. Whether it's helping friends with tech issues or working in retail, let us know how you've gone the extra mile for customers.
Keep It Clear and Concise: We love clear communication! When writing your application, be straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your enthusiasm for the role shines through.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention your interest in IT and any relevant experiences, even if they’re not strictly technical. We want to see your passion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Situations Vacant
✨Know Your Customer Service Skills
Since this role is as much about customer service as it is about technical skills, make sure you can highlight your experience in providing excellent customer support. Think of specific examples where you've helped someone solve a problem or improved their experience.
✨Brush Up on Basic IT Knowledge
While you don’t need to be a tech whiz, having a basic understanding of Microsoft Windows OS, Outlook, and network troubleshooting will give you an edge. Familiarise yourself with these concepts so you can speak confidently about them during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life support scenarios. Practice answering questions like, 'How would you deal with a frustrated customer?' This shows your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
This company values teamwork, so be ready to discuss how you work well with others. Share examples of times when you collaborated with colleagues or helped out in different areas of the business. It’s all about showing you’re a team player!