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- Tasks: Deliver innovative CX Cloud solutions and customise applications for customers.
- Company: Join a leading firm in the CX Cloud industry with a collaborative team.
- Benefits: Competitive salary, pension, bonus, and opportunities for professional growth.
- Other info: Central London office with a dynamic team and training opportunities.
- Why this job: Be at the forefront of technology and make a real impact on customer success.
- Qualifications: Experience in CRM/CX technologies; Oracle experience is a plus.
The predicted salary is between 45000 - 65000 £ per year.
As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.
You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud.
You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.
The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.
We offer a generous package of £45,000 – £65,000 (including pension and bonus) depending on experience and potential. Central London based offices.
Senior CX Cloud Consultant employer: Situations Vacant
Contact Detail:
Situations Vacant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Cloud Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX Cloud space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past projects, especially those related to Oracle CX Cloud. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating how your experience aligns with the needs of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior CX Cloud Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior CX Cloud Consultant role. Highlight your experience with Oracle CX Cloud or similar technologies, and don’t forget to showcase any project successes that demonstrate your passion for delivering innovative solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've successfully supported customer business processes in the past, and why you’re excited about working with us at StudySmarter.
Showcase Your Team Leadership Skills: Since you'll be guiding Junior Consultants, make sure to highlight any leadership or mentoring experience you have. We want to see how you can inspire and lead a team while delivering top-notch customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Situations Vacant
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Service Cloud and Oracle Engagement Cloud. Familiarise yourself with their features and how they can enhance customer experiences. Being able to discuss specific functionalities and how they relate to customer needs will show your passion and expertise.
✨Showcase Your Project Success Stories
Prepare to share examples of past projects where you've successfully delivered CX solutions. Highlight your role, the challenges faced, and the outcomes achieved. This not only demonstrates your experience but also your ability to drive project success, which is key for this role.
✨Understand Customer Business Processes
Research common business processes relevant to the role and think about how modern software applications can support them. Be ready to discuss how you would approach understanding a customer's needs and how you would tailor solutions accordingly. This shows that you’re proactive and customer-focused.
✨Be Ready to Lead and Mentor
Since the role involves guiding Junior Consultants, think about your leadership style and how you can support others in their development. Prepare examples of how you've mentored or led teams in the past, as this will demonstrate your capability to take on a leadership role within the team.