At a Glance
- Tasks: Provide top-notch IT support and deliver technical solutions across the business.
- Company: Join a thriving tech organisation at the forefront of innovation.
- Benefits: Competitive salary of £28,000 pa and opportunities for professional growth.
- Other info: Flexible working hours with exciting challenges and career advancement.
- Why this job: Be part of a dynamic team and make a real impact in IT services.
- Qualifications: Must have MCSA, CCNA, or ITIL v3 certification.
The predicted salary is between 28000 - 28000 £ per year.
Exciting new position. Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field. Based in Brixworth, Northamptonshire. £28,000 pa.
Purpose of the role is to:
- Provide IT operational support across the business for all IT services
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver
Candidates must have at least one of the following (or relevant equivalent):
- Microsoft Certified Solutions Associate (MCSA) in a desktop OS
- Cisco Certified Network Associate (CCNA)
- ITIL v3 foundation level
Deliverable skills:
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
- Develop successful relationships both within the team and with 3rd parties
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
- Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
- Champion change and drive service improvements
The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position. Applicants must be able to provide out of hours maintenance and support, including trackside and race team support on a rota basis. They will achieve this by being:
- Flexible
- Resilient
- Customer focussed
2nd Line Senior Service Desk Analyst in Northampton employer: Situations Vacant
As a leading manufacturer in the industry, this company offers a dynamic work environment where innovation and quality are at the forefront of their operations. Employees benefit from a culture that prioritises collaboration and continuous improvement, alongside opportunities for professional growth through hands-on experience in cutting-edge design and manufacturing processes. Located in a thriving area, the company not only provides competitive salaries but also fosters a supportive atmosphere that encourages creativity and excellence in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Senior Service Desk Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your ability to handle challenging situations and exceed customer expectations.
✨Tip Number 3
Show your enthusiasm for the role and the company during the interview. Research their projects and values, and be ready to discuss how you can contribute to their success. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace 2nd Line Senior Service Desk Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of 2nd Line Senior Service Desk Analyst. Highlight your relevant experience, especially in IT support and customer service, and don’t forget to mention any certifications like MCSA or CCNA that you have!
Showcase Your Skills:In your application, be sure to showcase your technical skills and how they relate to the job description. Talk about your experience with ITIL processes and how you've successfully managed customer expectations in previous roles.
Be Personable:We love a bit of personality! When writing your cover letter, let your enthusiasm for the role shine through. Share why you’re excited about joining our team and how you can contribute to our thriving organisation.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Situations Vacant
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft and Cisco certifications. Be ready to discuss how you've applied your skills in real-world scenarios, as this will show your depth of understanding and practical experience.
✨Demonstrate Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you exceeded customer expectations or resolved a tricky issue. This will help you showcase your ability to balance priorities and manage customer expectations effectively.
✨Familiarise Yourself with ITIL Principles
Since the role involves working within the ITIL service lifecycle, it’s crucial to understand its principles. Be prepared to discuss how you've implemented these in past roles, and think about any improvements you've made to processes or services.
✨Show Your Flexibility and Resilience
This position requires adaptability, so be ready to talk about how you've handled changing priorities or challenging deadlines in the past. Share specific examples that demonstrate your resilience and ability to thrive under pressure.
