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- Tasks: Build and support desktop equipment for team members across multiple locations.
- Company: Join a dynamic team in Fareham with a focus on innovation.
- Benefits: Earn £160 per day on a 3-month contract with hands-on experience.
- Other info: Opportunity to travel and grow your technical skills in a collaborative environment.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Customer service skills and experience in a large organisation are essential.
The predicted salary is between 38400 - 38400 £ per year.
Based in Fareham. £160 per day. 3-month contract.
Ownership and responsibility for the build, delivery and collection of equipment for team members, including but not limited to new starter, leaver and desktop refresh projects. The post holder will support numerous users across multiple locations on several domains. The post holder will also provide additional support for the Level 2 engineers as required or as directed by management. Travel to other sites to deploy the newly built computers, desktop refresh projects and to recover equipment or as directed by management.
A strong emphasis on the daily utilization of service management toolsets. All work to be recorded in the service management tool and regularly updated to support the departmental KPIs and service levels.
Responsibilities:
- Receive, process new desktop and mobile computers and prepare for build.
- Travel to regional sites to install and configure computers for new users and refresh kit.
- Implement and quality test newly built computers.
- Ensure all replacement computers are working correctly before user sign off including all engineering applications.
- End to end application install including third party’s software installation for all business units.
- Recover replaced devices in preparation for asset disposal.
- Remove hard drives and arrange local WEEE collection.
- Record keeping of all assets recovered and disposed of for audit purposes.
- Maintain asset lists (Spreadsheet, AD and ServiceNow Asset management).
- Provide update list of computers due for refresh using asset lists.
- Maintain Active Directory housekeeping for new starters, refresh and leavers.
- Adherence to MIS standards, processes and procedures.
- Support L2 engineers across region when required or as directed by management.
- Procurement of new equipment, quote, purchase order and order placement with suppliers.
- Escalate and follow through any build server issues to 3rd line team or management.
- Maintenance of loan machines along with relevant record keeping.
- Keep build process updated and improve as required.
- Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as and when required to cover level 2 support when required.
- Create support documentation to improve departmental knowledge.
Essential:
- Excellent customer service skills with technical support in a Microsoft Windows environment including desktops, laptops, printers, desktop software, applications and tools.
- Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint.
- Must have previous experience of having worked in a large organization supporting 10,000+ user base across various locations.
- Proven commitment to customer satisfaction.
- Strong organizational, troubleshooting, analytical and problem-solving skills.
- Smart presentable with strong oral and written communication skills.
- Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others).
- Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles.
- Driven, can do attitude with the ability to work on multiple priorities, flexible and solutions focused, delivering results.
- Experience working as part of a team or as an individual.
- Travel will be required across sites.
Desktop Build/ Support Engineer. in Fareham employer: Situations Vacant
Contact Detail:
Situations Vacant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Build/ Support Engineer. in Fareham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to desktop support. Show off your troubleshooting skills and be ready to discuss your experience with service management tools.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and work culture. Check out our website for roles that suit your skills and interests, and apply directly!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Desktop Build/ Support Engineer. in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Build/Support Engineer role. Highlight your experience with desktop builds, customer service skills, and any relevant technical support you've provided in a Microsoft Windows environment.
Showcase Your Skills: Don’t forget to showcase your troubleshooting and problem-solving skills. Mention specific technologies you’ve worked with, like netbackup or MDT, and how you’ve supported a large user base in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share examples of your past experiences that align with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Situations Vacant
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows environments and troubleshooting. Be ready to discuss your experience with desktop builds, mobile devices, and any specific tools mentioned in the job description, like netbackup or MDT.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've successfully supported users in the past. Think about situations where you went above and beyond to ensure user satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities, so be prepared to talk about how you manage multiple priorities. Share specific strategies you use to keep track of tasks, especially when dealing with asset management and service management toolsets.
✨Be Ready for Hands-On Scenarios
Expect practical questions or scenarios during the interview. They might ask how you would handle a specific build issue or user support scenario. Practise articulating your thought process clearly, as this will show your problem-solving skills and hands-on approach.