Job Description
1st Line Support Engineer
General
Working hours:
9 – 5.30. Except when on the early shift. The early shift runs from 8 – 4.30 and the engineers share this on a rota basis. There may be times when out of hours work is required but this will be agreed with the engineer prior to being booked in.
Transport:
Required
Skills:
In all roles we are looking for someone who will fit into our team and has excellent customer service. We are just as much a customer service company as we are technical so this is very important to us.
Clear written and verbal communication skills.
A team player happy to help out at any level of the business.
1ST Line
Technical Ability:
A keen interest in IT but no technical knowledge necessary, we will deliver the necessary training. However, a candidate would be preferred if familiar with:
·Microsoft Windows OS
·Mac experience useful
·Basic network troubleshooting
·Outlook
·Microsoft Windows Server
Role:
·Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people.
·Provisioning IT equipment and software – PC’s, routers, wifi, printers, new users, Office 365.
·Going out onsite to install and configure necessary equipment and software.
Salary:£16,000 - £22,000 pa
